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March 2024 by Kenneth Welsh
Beautiful
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March 2024 by Stephanie McCallum
I typically do my own taxes, but this year my tax situation changed a lot and I was worried I would do it incorrectly. I worked with Janet and the experience was just incredibly positive from start to finish. I uploaded all my documents at home from the app and she called me many times to ask clarifying questions and get more information. By the time I went to my appointment my taxes were basically finished. I ended up getting a return when I expected to have a huge tax bill to pay. It was such a relief and I am so glad that I went with h&r block.
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March 2024 by J B
Janet does a great job and her coworkers are really good with my daughter.Great place to go.
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March 2024 by Amanda Jane
They have no idea what they are doing and making the process horribly difficult.To having wrong info with my daughter ssn and direct deposit. Don't even know where money is going to at this point
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February 2024 by Katlin Tennant
I had a negative experience with Janet. I had an appointment scheduled, but wanted to make a follow up call to get more information on what was being suggested for my husband and I to file. This was to prepare us for the appointment.It was to get more information on the WHY behind what was being suggested on how we should file. Instead, I got a condescending remark by her, "I am sure you are intelligent enough to google what X Form means". Or "I have been a tax agent for 20 something years, I know what I am talking about". I wasn't trying to discredit her years of expertise. I was wanting some help. Google was giving me X amount of answers that made me feel more confused. None of her responses was helpful. I do not think I was being disrespectful to her with asking my questions, at all.The way she spoke to me like that made me lose trust that I would be in good hands with her. Which led me to make the decision to just cancel altogether and go elsewhere.
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February 2024 by Brandy Anderson
Great experience after not being with H&R block in 7 yrs they made me realize how much I missed getting my taxes done at an office.
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March 2023 by Nickie
Went and saw Denise for twice! I will never see her again! She doesn’t explain anything and when I talked to the manager today I was told several things she should have told me last year! I owed almost $700 last year and had she told me the info I needed to know last year I could have avoided owing almost $3000 this year! All she told me was my job didn’t take out enough! When I would ask how we owe this much all she could say I don’t know they just didn’t take enough out! Turns out all I needed to do was change my W4!DON’T SEE DENISE YOU WILL NOT GET WHAT YOU NEED!
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February 2023 by Kellie Johnson
I have gone to H&R block for the last 2 years for my taxes. Upon completing my taxes this year, I applied for the refund advance and was denied due to being in debt with H&R block. After getting more information while on the phone with the corporate office, I was informed that they said I was in debt due to not paying the filing fee last year. H&R block took their filing fee out of my tax refund before I even received my refund last year. I spent 4 days calling my tax lady, and the corporate office countless times throughout those 4 days with no type of resolution. I finally was able to get a lady on the phone who was actually able to see in their system that they did receive their filing fee last year and she was able to get my debt cleared in 15-20 minutes. After finally getting the debt cleared I still am unable to get the refund advance because at this point, my taxes have already been filed now. Those 4 days that I spent calling, I never got a phone call back besides from the office that my tax lady physically works in. I got hung up on numerous times after being on hold for 10+ minutes. I was given the run around from every person I spoke to there. I was told I would get a call back within 24 hours from one person, never got a call back so I called again after 24 hours and then the next person I spoke to told me I'd get a call back within 3-5 days. again, did not receive a call back. Once I was finally able to get the debt cleared and was also told me I also was not able to get the refund advance I was offered no compensation or anything. So now I have to pay another $400 filing fee this year from my refund for my stuff to be messed all the up and not get the advance over H&R blocks mistake which is completely out of my control. Had I not of been paying attention to my refund and found that they had me in their system as "in debt" with them, they would have taken ANOTHER $440 filing feefor last year out of my refund on top of the $400 filing fee I have to pay for this year. I dont even know how many times I called H&R block throughout these last 4 days and there was only one person that I spoke to that cared enough to help me. And still as of right now, they are doing nothing to make this right and I still do not and will not be receiving my refund advance which is the reason I went to H&R block in the first place.
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February 2023 by john papas
Great experience. Needed to talk face to face. Price was higher than I thought.
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February 2023 by Cptn Caveman
My experience at h&r block is always good.
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April 2022 by Ted Tedeschi
I had an income tax return to complete for a deceased parent. It is a basic return, but I wanted to have it doe professionally. It was filed against the wrong SSN initially. Now it is stuck Pending Review with the IRS and I can't get any feedback on why it is stuck because I didn't file the return. I called HR Block and the response was there was nothing they could do and just keep waiting.4/25/22 UPDATE: Called their help number in the response below. I was told the office where I had the return prepared is no longer open. They cannot even provide a copy of the final accepted return. All I have is a copy of the original rejected return filed against the wrong SSN. Could not be more disappointed as their mistake is costing me $500+.
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April 2022 by Jarriel Brown
Janet was very patient and knowledgeable while helping me with all my personal and business documents, finding other benefits I wasn't aware I was owed, as well as expressing the returns. The service was all completed within a timely manner as well!
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April 2022 by Michael Pipia
Your tax consultant was very good, check and double checked
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March 2022 by stacy Lavender
We absolutely adore Janette she is Wonderful and always so helpful and informative!
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March 2022 by Ryan Bizzle
My wife and I just loved Janet. She is an amazing person
