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January 2023 by Aysha T.
I wish I could give this Krogers a 0. Tracey at customer service is an absolute terrible human being. She should not be working in any position that involves her interacting with other, or maybe she is just racist. I attempted to return a pickup order from another store here because my coupons did not come off, and after calling management and basically saying what an idiot I am to my face among other things, she told me to return to the original store. I'm going to call corporate as well as the store management because yes she was that awful.
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December 2022 by Alexis G.
Not my favorite location. 50+ isles gets rather confusing, compared to the 20 or so that most Kroger's have. Organized and seem to have most things in stock despite the holiday season. The cashiers are the only true downside to this location. My experience with a woman named Elizebeth and Sophia was less than pleasant. Elizebeth made multiple mistakes and seemed to get flustered within the few minutes I was checking out. I prefer to self checkout instacart orders due to employees constantly forgetting to pause to scan or bag separately regardless of my reminders, tips, and putting the bar down to separate orders. The older employees seem to highly dislike when I self checkout for instacart, though the younger employees don't seem to mind and encourage the self checkout. Elizebeth kept mentioning to Sophia and I both that it was my fault she forgot to scan a code, though I mentioned multiple times previously. Sophia then got agitated as well and slammed multiple bags of glass items on the counter out of frustration before walking away. A very uncomfortable feeling when employees are outwardly presenting a miserable attitude to be at work to every customer regardless of how kind they try to be to cheer them up, especially when it's a simple position such as cashiering. Uncalled for. Snickering as if this is high school is a bit odd but not uncommon from middle aged women. As previously mentioned, the younger group of employees seems to be much more helpful, kinder, working harder, and always much less miserable when speaking to a customer. Another downside that seems to be common amongst stores these days is either having zero cashiers working therefore everyone must use self checkout for enormous orders, or zero self checkout with at most 3 cashiers working during the busiest time of the year.
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November 2022 by Tyler R.
Terrible customer service, Especially at the customer service at I'll never go back! To Kroger first and last experience shopping there
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October 2022 by Matthew P.
Complete failure every single day at this Kroger a complete waste of space and slower then anything I ever saw
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September 2022 by Michael B.
This place is a sinking ship. I have seen this place change from a very classy grocery store into some misfit place....The help they get have a blatant disregard for any sense of pride and responsibility, they look sloppy, management lets other workers struggle and barks orders instead of jumping in to help like a strong leader would/should. They allow outside phone/cable sales stand in everyone's way in a main passageway. Some things cannot be helped and I understand that. I do not see how a someone takes a job and comes to work (in public!) looking slobby like this. How does management award a job to someone w/out telling them they represent a company but before that - they represent how they were raised at home! This place will not last too much longer if it remains this way.
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June 2022 by Bryan Owens
Horrible customer service
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June 2022 by Steve M.
I need birthday balloons and Kroger wanted 8.99 for a helium birthday balloons. What a rip off I went to the dollar store and they were $1. Kroger is a price gouging Corprate greed store. I won't shop there anymore
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March 2022 by Jessica S.
I live over by Lakeside and will now drive out of my way to this Kroger even though there is one closer. It is HUGE. Super clean. Usually not that busy. But what really keeps me coming back is the staff here. They make my shopping experience a pleasant one and I always feel valued as a customer.
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November 2021 by Ann L.
Me and cousins were joking around in aisle 11 where the drinks were placed and some random manager lady came over with her shopping cart and started yelling at us for joking around. She told us there's no joking around in the store and told us to stop messing around or we're going to her "office". Another customer had to step in and tell her off and defend us that all we were doing was joking around and laughing as we point at the pie and sushi stashed in drink fridge. The random manager with her ugly a** cart did not have to come over and yell at us in front of plenty of other people while we were laughing at the randomest things. She rudely walked away when she was told off by the other customer as if she owned the place
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September 2021 by Marlan C.
Today around 3:30pm at Kroger on 23 and Hayes, I was faced with obvious homophobia from two cashiers at lane 7 and 8. I did not catch their names, I was in deep shook at that moment. As I approach lane 8 I'm greeted to both cashiers staring me down, laughing and turning back to each other whispering. One had long red hair mid 20s, other one had to be in her 40s. I brush it off and continue to the 40 somethings lane. She expressed that my presents simply were not welcomed with clear signs of physical dismissal. The experience made me so uncomfortable, I chose to go in a different lane, which caused me to checkout longer than needed. As I'm walking away their cackle's grew louder. Usually, Kroger is a pleasant experience but this moment did not sit right with me and I want Kroger to be represented in a better light. Homophobia/Transphobia is not a good look on anyone.
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September 2021 by Foodie20 R.
Don't use click list. Waited an hour and then they say come back tomorrow they haven't even put any part of our order together but 40minutes prior said half of order was ready. Lied and we sat for over an hour and wasted our time. Unbelievable just tell the truth next time!
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July 2021 by Nancy Barclay Sengstock
You need to hire more people the ones there today 7/26/21 we busting there butt to get stock on your shelves, that is very unfair.hire more people !!!
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May 2021 by Melissa Porter
dishonest people. my prescription eyeglasses fell out of my purse back pouch. I'm pretty sure it was when I was reaching down to pick up a 32 count water case. Customer service is right in front of the aisle. Either nobody had the decency to turn them in or an employee at service desk saw me drop them and took them, not realizing how strong and unusual a prescription they are. They are $560 pair. I left my name and phone number with the description of them. Nope nothing!!!!
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April 2021 by Tom L.
Utter nonsense. I've attempted to purchase items from the deli counter. I have had zero luck. Today I went in at 11:48 a.m. and with zero other customers at the counter being waited on, one employee walked right in front of me twice with no acknowledgement of my existence while the other poor soul was at the back row of the slicers slicing processed meats like she was working in a sweatshop and wasn't allowed to look up from her assigned task. After waiting about 2-3 minutes, went to the store on 21 and Card and the deli was busier but I was acknowledged immediately and got my items in a timely manner. This store can do everyone a favor and close the deli counter- on the surface it appears they have no desire to run it to begin with. But if you must go to the Deli Counter,Come prepared with a squirt gun or a loaf of French bread to toss in the employees direction to get the employees attention.
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March 2021 by Loretta C.
FIND ANOTHER STORE, I asked for some sliced lunchmeat, (while nobody else was there), the girl acted as though I was putting her out, took her time, and then slapped the pack of meat down on the counter while I was looking down at the pre-sliced lunchmeat. She never asked if that would be all or Thank you, nothing. So, I went on shopping, I later looked back to see she was on her cell-phone. I couldn't find any help in the Store to find an item. Then the ONLY Cashier they had open, was as almost as unhappy as the the Lunchmeat department. Going to another Store next time, these people are just plain rude and lazy.