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February 2024 by Rich BREEDING
Ace the not so helpful place. Long story sort, I got some blank keys through Amazon for my vehicle. I went into Ace thinking that man, they have a state of the art key cutting machine they should be able to cut the keys. Well they refused to cut my key after speaking to 2 different gentlemen. I explained I just needed the keys cut, and I would take care of the programming. In their minds, they came up with some crazy story about how they cut a car key once, and it ruined someone's car, so they can't do it anymore. That made no sense to me seeing how the key portion doesn't have anything to do with the transponder chip that's in the case of the key. Anyways went to true value and the older gentleman their cut my key on his what seemed to be original equipment that came with the store and manually cut the keys for me for just over 5 bucks a key. In the end, everything worked out. I just wish it was less of a Hassel, I guess.
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October 2023 by Frank B
Helped me out soo much with a drill and tap set!! THANK You. I was able to properly finish my gazebo with your help.. Awesome service!!!
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October 2023 by CheekyB
Wont cuts keys unless you buy from them. Waste of time and trash store
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July 2023 by Michael B.
This particular location has always had a knack for hiring well mannered, self respecting, capable kids. The rest of the crew are great too, I wanted to make a point to compliment the youth that work here. It's refreshing to see there is still hope in some of our young and their ethics. Now-then, about the store - it's set up just like it was back in the glory years. They have items for basic home repairs. They have a propane filling station if you are into using a gas grill. There is a hand tool area that is not all that bad. They have gardening equipment and sections of pipe as well. Of course they have hardware and chances are you'll find what you're looking for. I like it here and would MUCH rather come to a local franchised shop over some big "out of touch" corporate chain.
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June 2023 by A Gouda Life (A Gouda Life)
I bought a Weber grill recently from Macomb Ace Hardware. Not only are they incredibly knowledgeable about the grills and their accessories, but when one burner didn't light (after free delivery), they came back to my house to fix it and make sure everything worked properly. No push-back - just wanted to make sure I was a happy customer. I am!
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May 2023 by Cheryl D'Anna
I moved to New Baltimore and have a hardware store right across the street, but I still drive to this Ace store because they are so helpful it’s amazing! The knowledge and skill they have is so very hard to find these days! I salute your store for keeping it “old school”!
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March 2023 by Cheryl C
Excellent customer service. Kind, helpful, knowledgeable employees. I drive from 13 mile/Schoenherr just for this store. Thank you to your great staff, you are appreciated!
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December 2022 by Beth Vitale
We love this place. All the employees are friendly and knowledgeable. Always welcomed when we walk in the door and always service with a smile!
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December 2022 by Joe Vitale
You have a friend in me! Love this place! Helpful, friendly and knowledgeable staff. Mac loves coming here seeing everyone! Thank you for always helping when I need a hand!
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December 2022 by Karen C.
A huge shoutout to employee Dan at your Romeo Plank, Macomb Twp, MI store he went above and beyond with his service, expertise and willingness to help solve a problem. He was kind over the phone and offered me to come into the store and he would help assist me in lighting up a Christmas Golden Retriever statue I received that unfortunately wouldn't light up from manufacturer wiring defect. The kindness shown by Dan and Macomb Twp store employees was top notch. Thank you Dan for your excellent customer service. Our family loves our Christmas Golden Retriever light up statue sitting in front of our fireplace. Thank you so much! We'll be back! Merry Christmas!
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October 2022 by Paul-E. Belanger
Consistently, customers that go to Ace come back with what they need.I do love they immediately act on your presence - after all, 50% of the sale is made if you are already in the store, so they ensure they close the sale by directing you to the product you requested. And bingo, you’re in and out within minutes!Job well done Ace. Keep it simple.
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June 2022 by Al Z
Picked up a Weber grill and filled a LP tank. I wish I would have taken the guy's name that helped me. He went above and beyond to make sure I got the reward points for the purchase on my account (I forgot to add the purchase on my account when I made the purchase online). It started raining outside and he had me wait in the car with my daughter while him and another employee loaded the large box in my trunk. Great job taking care of your customers!!
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June 2022 by Dep 411
Hands down the best Ace around this location. Helpfull on the phone, helpful in the store and even the young kids that work there know their stuff!!! Never had a bad experience here. Today a young man cut me a key and absolutely nailed it. Looks better than the original and when I got home to test the key, it slipped in the ignition like it came from the factory! Outstanding location! I get my propane refilled here. My mower blade sharpened here, and basically anything I need to fix my equipment, I get it at this Ace location. The Ace location off of 21 and Garfield is on my corner but I drive out of my way to go to this location because there are a million times better. I am thankful for you guys and happy to have a great location only a few miles away! Will always come here first.
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May 2022 by guy mic
Way better than the 2 bigger box stores.
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May 2022 by Jason Denton
Used to like going here, but always get the run around when it comes to price matches. They will only do price matches in 15 days, so you will have to do a return if it is outside that window and turnaround and buy it again new. They of course will not tell you this because it is an "internal policy". I ended having to return an item and then buy it again brand new at a big box store, more focused on customer service.