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March 2024 by Ayraya Sanchez
Terrible service the staff was very rude
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March 2024 by Kaindy Platinum (IxDxF)
Not very good business etiquette nor ethics. Bother taking your money elsewhere.
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March 2024 by John Davidson
Great service. Competitive quote. Prompt responses. Friendly staff. Did our entire yard and everything works as it should.
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December 2023 by steven visco
Very poor performance and people.
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November 2023 by Craig P.
They just winterized my system. Paid $55 two weeks ago. Do not know if it was done in a complete manner. Received email stated it was done and guaranteed if 4 items were done. Called office told by manager she could not say if it was. Did we meet their 4 items. Could not say. She said we should go to another company. I agree. So should anyone else!
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October 2023 by Jamie Vaughn
Maddox Irrigation has the best customer service out of all the service companies we have used. They really put their customers first and do what is best for them proactively. I would recommend them to anyone.Service: Irrigation system repair & maintenance
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October 2023 by Stephanie Kornas
The worker from this company opened our gate to the backyard to access something, and then left our gate open which caused our dog to run away. When we called the company about this, they told us not only will we not get a refund, but they will charge us 5 additional dollars because they undercharged us. Our dog was found before it was dark out. Would not trust them to work at our home again.
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September 2023 by Jamie Hilliard
Maddox Irrigation has the best customer service out of all the service companies we have used. They really put their customers first and do what is best for them proactively. I would recommend them to anyone.Service: Irrigation system repair & maintenance
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July 2023 by Jason Wilson
I'm delighted to share my positive experience with Maddox. They truly deserve praise for the exceptional and professional work they did installing sprinklers in our courtyard. Their commitment to customer service is admirable, as demonstrated by their swift response when the landscaper accidentally punctured a line. The owner's prompt action in assigning technician Leo to resolve the issue shows their dedication to ensuring customer satisfaction. Choosing Maddox among the numerous companies listed on Google proved to be a wise decision for our nonprofit!
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June 2023 by LL B
Expensive ($124 just to come out), technicians in a rush to leave. They missed an underground leak and want $99 to come back.
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June 2023 by H
used them for years, service went down hill, quality of work....down hill. Don't like they give you a day they'll come (usual a couple weeks out) and make you wait till the night before to tell you a time. People that have jobs need to give their job/boss a lil more notice then the night before whether they need to leave early from work or come in late depending on when maddox wants to show up. No more! found someone else for Start up this year
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May 2023 by Nevzeta Suljic
I have been using them for a few years, I just called them to schedule my next start up and they don’t seem like they want to work with you. It has to be either their way or no way. I understand that people have jobs too and I cannot make any time work just because you guys cannot tell me a timeframe.
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May 2023 by Kim D.
If I could give this company a "0" rating I certainly would. I prepaid $120 for a spring turn on service weeks in advance of them scheduling me. Once they did schedule me it was a day that was convenient for their schedule and they will only tell you when your 3 hour window is the day before. It makes it hard when you work to take time off with 24 hour notice.The techs said a sprinkler head was broken and replaced it. They demanded payment on the spot but couldn't take my credit card, wanted cash. I told them to have the office call me and I'd pay over the phone. Once I spoke with SHARON, who was completely UNPROFESSIONAL she said if I didn't pay that minute, she would send the techs back over to rip out the repaired sprinkle head. She was concerned with "closing her work order" and very inconsiderate and impatient as I was working and could not tend to her multiple calls (3 calls in 20 minutes) which I could not pick up as I was on a business call. RUN the other way from this place. They are rude, difficult, impatient and lack any kind of professional interactions. Sharon is the worst person you could have dealing with clients. She should be fired!
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August 2022 by Brandon James
I have used Maddox Irrigation for multiple houses over the years, never again. I called and left a message for the owner to call me about my issue and sent an email, no response. Because the lack of care here goes my 1 Star review.I bought the house brand ne in 2018, with property stakes still in the ground and some how they managed to put a sprinkler in my neighbors yard.The other day when getting new landscaping done they noticed a yard bubble of grass and let me know that I have a leaking line or an issue with my system.I started to dig and found a sprinkler head, A SPRINKLER HEAD!!! Between 16-17 inches under ground. So for the last 3-4 years, I have been watering underground!! Please see the photos and the shovel to see how deep his company buried this unit.I wasn’t angry till owner didn’t have the time to call me, reach out to hear what I had to say, or respond to an email. I will let his future potential client know of Maddox Irrigation and their lack of follow up on their irrigation clients.
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August 2022 by Brandon J
I have used Maddox Irrigation for multiple houses over the years, never again. I called and left a message for the owner to call me about my issue and sent an email, no response. Because the lack of care here goes my 1 Star review.I bought the house brand ne in 2018, with property stakes still in the ground and some how they managed to put a sprinkler in my neighbors yard.The other day when getting new landscaping done they noticed a yard bubble of grass and let me know that I have a leaking line or an issue with my system.I started to dig and found a sprinkler head, A SPRINKLER HEAD!!! Between ***** inches under ground. So for the last 3-4 years, I have been watering underground!! Please see the photos and the shovel to see how deep his company buried this unit.I wasnt angry till owner, **** Maddox didnt have the time to call me, reach out to hear what I had to say, or respond to an email. I will let his future potential client know of Maddox Irrigation and their lack of follow up on their irrigation clients.
