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July 2023 by Joe L.
Out of all the Home Depot's I've gone too, Associate Bobby is the the best. His knowledge on drywalling and steps made me feel better at DIY project. He's incredible and deserves a great thank you from management.
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April 2023 by Shawna P.
Absolutely the worst store. They refuse to stand behind the products they sell. Appliances are reboxed, knowingly, damaged and sold. Do not buy anything from this store. Manager, John Parks, is a slick salesman, do not trust anything he says. Only lies come out, his word is worthless.
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November 2022 by Nikki Maeder
Ordered a rug 11/13. Got a text a few days later, stating it was ready. Guess what? it was not. Called on 11/13 since the ETA was this day. yes it’s here. Go in, NOPE! Still on truck. Last time I will order something from this Home Depot.
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October 2022 by Lauren Lambert
Whoever the older "gentlemen" was that was working the equipment rental desk on Sat Oct 8th @ 4pm and answered my call, was so incredibly rude. I was attempting to inquire about the availability of a skid steer and you would have thought my simple question ruined his entire day. I had mentioned that it showed up as available online at his location and his response was (in the rudest tone), "I don't know what you mean by 'online'. You have to understand that's for the entire United States".He was the least helpful and rudest person. Moving forward I won't be making my purchases or rentals from here...
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October 2022 by Pete Reister
I had a great experience at store #2776. I left there around 11:00 AM today and had the best experience I have ever had at a Home Depot. All of the staff was exceedingly friendly and helpful. At the paint desk, the gentleman wearing a kilt and the young woman working with him were so nice and very knowledgeable about the products. I got exactly what I needed and was on my way quickly. The employees standing in the aisle, ready to assist customers, near plumbing were quick to ask if I needed help and point me in the right direction. The woman working check out lane #2 was so pleasant to talk to and quick and helpful at the same time. I hope the management can give kudos to these employees. And, my regards to the management too. They must be doing something right to train the staff and build a great culture.
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June 2022 by Brian M.
Worst experience ever! After waiting over a month for dresser to come into stock(understandable due to current America) my dresser finally comes into stock. A week later I get a call from delivery driver to help him carry it up the stairs. Ok, cool it weighs 140lbs, but not my job. Now, Home Depot is supposed to call me to assemble said dresser within 2 days. 1 week goes by so I reach out. Oh, we are sorry, backed up, how about 10% off..Another week goes by, crickets. Reach out AGAIN. "I do see that the installation department has not been reached to schedule an installation date or time. I am happy to refund you the installation fee, of $157.94." OK thank you...Another week goes by, hey guys whats up? Oh, when they refunded your assembly it cancelled you. Well thats dumb. I just want this thing put together. "A pro will reach out to you" Another week. Nothing. Still a dresser in a box and now they say im shit out of luck since they refunded me thats it. "Resolution team"says there is nothing they can do for me. Are tou fucking serious Home Depot. Miserable experience. Officially done with you
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April 2022 by Jim O.
Had 2 employees waiting at entrance- waiting to help! They led me in correct direction- a couple of heavy duty flashlights! Cashier was extremely helpful. Easy in easy out !
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January 2022 by Cristina B.
This location isn't near my house, but I'm glad I stopped in!We needed a new house key since mine fell off my lanyard. The kind women at self checkout assisted with the transaction and making the key. The whole process was smooth and simple. I was happy someone helped us, because I previously went to another location and didn't get any service. Home Depot is dog friendly! Our dog loves coming to the Depot to walk around. Everyone loves her! The place itself is fairly clean and workers are happy to assist!
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June 2021 by Sheila Schuler Bono
Today my husband went to the Home Depot in Macomb on Hall Road! Never again! They can take the last $200.00 they are getting from him and he is done! He needed help getting two 12' 4 by 4's off the rack and cut in half! He looked for someone in lumber for 10 minutes and found nobody! He walked up to the front and seen the troops beginning to all stand around in a big circle to have a class on customer service, He ask a young lady before they started, for help and explained th
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April 2021 by Nicole E.
We went into look at plants for our terrace. We have two arborvitaes that didn't make it through the winter. They have fun garden decor, pineapples, flamingos and hummingbirds. They have small plants and that's about it. You know it's spring with the rider lawn mowers and grills out front.
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March 2021 by Katie Lucido
Home Depot over charged me fifty dollars January 27th and as of today they still have not called me back or given me a gift card because apparently refunding my card they charged wasn’t an option. Every time I call I get somebody saying they’ll call back or the manager is on lunch. Never had something like this happen before.
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November 2020 by Julie Johnson-Pfromm
I went to check out a stove and fridge. 1 employee was sitting at a desk talking to another employee who was standing there. In the 40 seconds I stood there neither of them ask if they could help me instead they looked at me and walked the other way... 0 customer, 0 sales. I bought a nice set down the road with excellent customer service from the moment I walked in till my appliances were installed.
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July 2020 by Ken Knapp
The return customer sustomer policy at Home Depot is absurd! I was returning a Ryobi battery tool kit purchased for $299.00. The circular saw when using it started to smoke. I was only sawing a deck board. ISo after trying it again the same thing. This was the only tool I used at that point. I took it to be returned before the 90 day return policy which I clearly looked at the entire receipt for any exceptions to make sure there were no catches. It was before the 90 day re
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July 2020 by Melody Markus
We were suppose to have a fridge delivered between 3-7 and at 8:30 still not here. Would not recommend this Home Depot.
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May 2020 by Erica Puentes
Where do I start. I placed a $500 order on May 15th and when the delivery arrived, I received the wrong soil and half of the wood I ordered was not there. Now I have a whole palate of Lawn Soil when I ordered Garden Soil. Did I call? Absolutely. Twice. Stayed on the phone for an hour both times. Only to be told on the second call that the store manager would get back to me. He hasn’t yet. Now I know we are in the middle of a pandemic and stay at home orders but to not even ge