At the Xfinity Store by Comcast in Macomb, MI, customers can subscribe to various Xfinity services, including Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. They can also make payments or exchange equipment. Reviews highlight the store's friendly and helpful staff, including a young man at the entrance and employees like Brandon, Jaylen, and Bianca, who provided excellent customer service. While customers noted that the location can get very busy, leading to wait times of up to 45 minutes, many appreciated the courteous and professional demeanor of the staff. The store has an efficient system in place to assist customers, although some wished for a more personal touch in their interactions. Overall, the store is recognized for its helpful service, making it a go-to place for Xfinity needs, despite potential wait times.
Excellent customer service. The agent handled MY issue swiftly and effectively.
March 2025
I'm not a huge fan of Xfinity, but this store was very helpful and friendly. Jaylen greeted us, checked us in and tried to help troubleshoot our return. It was a bit of a wait, but it went smooth and they had a good system in place to get everyone taken care of. Thank you!
March 2025
It gets very busy I suggest you schedule an appointment I had to wait 45 minutes that's a busy area. Every employee I spoke with was courteous and professional 👍🏼👍🏼👍🏼👍🏼👍🏼
