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December 2023 by Aggie McComb
Very poor customer service. One teller working the week before Christmas. The wait was out the door. Manager not pitching in. There was another associate doing something else but not helping. When I was finally waited on the teller was rude to me and told me I was not aware of the bank rules. I have been a customer for over 40 years. Ready to take my accounts elsewhere where I am treated better. You are very unprofessional!
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December 2023 by Ron H
It would be recommended that corporate comes out to help support this location, and provide any additional training.I walk in and am greeted by a lady with a tablet, who tells me she can make my deposit.After many issues, I ended up having to go back to the window, after four people were served before me.It’s also my suggestion that there should not be someone with a tablet to assist with making deposits. Those people should be behind the window to help out customers.Terrible service all around.
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October 2023 by Eric Bauer
Service was fast, friendly and functional
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September 2023 by Michael Tufaili
This Bank is horrible. Especially for Businesses they are rude and service is super slow. They also tell businesses to comeback in later.
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August 2023 by Terrance Thompson
Currently waiting over 45mins just for a wire transfer and I'm the only person waiting. Black guy and foreign guy just talking and laughing the day away. Older black lady just switching back and forth now help or anything arguing about the foreign guy taking too long for lunch. However, still no service. I truly hate bank of America employees and how every bank I go to is ran.
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April 2023 by Caitlin Stemplewski
I showed up to the lobby at 2pm on a Monday, and they were closed. The hours on the door suggest they should have been open, and there was no notes like they were closed for lunch. It also definitely wasn't a bank holiday.
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October 2022 by Ken Crampton
One of the worst banks there is I've been at many Bank of America and all the staff members are rudeness wonder why they keep closing the branches it's time to search for a new Bank
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August 2022 by Kenneth Crampton
One of the worst banks there is I've been at many Bank of America and all the staff members are rudeness wonder why they keep closing the branches it's time to search for a new Bank
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March 2022 by David Escobar
I won't be doing business much longer with them.
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March 2022 by Janet Eisenhart
Not only this location but good luck in finding any location open in metro detroit area
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January 2022 by Emdad Ahmed
Excellent customer service! The entire team along with the branch manager are there to help. Please stop by and they won't let you down.
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December 2021 by GTR OF Detroit
I had a very good and pleasant experience. The manager of the branch is very flexible at least on my case. I went to 4 branches and no one got the time to serve. Tabitha was very practical and squeezed me in. I really appreciated her effort. Great service.
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November 2021 by Susan H.
This bank is the slowest. Painstakingly slow just to add another person to an account.
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July 2021 by Máxima Zorreguieta Cerruti
Very rude and unprofessional staff. The staff are also ignorant and not very bright. Not willing to help anyone without an appointment, yet the one in Royal Oak on Woodward helps customers who walk-in. Do not go to this branch. Also, the people have strong accents and are very hard to understand. I went to the one on Woodward in Royal Oak after the one here was unable to help me and it was like night and day different.
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June 2021 by Amanda G
Literally 1 lady helping 1 guy for at least 20 min. One lady walking around behind the counter. The lights have shut off twice because she hasn’t moved to help anyone.Update for the reply: unfortunately not all services are offered at the atm or online. Trust me, I avoid the inside of the bank specifically for the reason above.
