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October 2023 by Kyle Thompson
Overall nice shop but the new tire tech Sydney absolutely horrible and careless I bought a new set of rims 6 months ago from them, she told me a bend repair would fix my wheel vibration cause they no longer have the rims they sold me to replace it. $150later I leave with it vibrating worse and the other location instantly says repairing the rim can only make it worse and I had no air leak so why take my money???
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July 2023 by mark eaglen
Customer service at two locations were very disappointing. I have several vehicles. I would never shop these stores again.
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April 2023 by John I
If you need to use this franchise use the 8 mile store. The Dequninder store has a sale woman who doesnt know ****** .she says anything will fit and it doesnt , she also used Amazon to order my items. Made promises that she couldnt keep. And just wants to make a sale. You could spend 5k and she will say I am not making anything off this sale. Well your spending a lot of money. She then leaves it up to installers to fix her mistakes. **** is her name. My car now has a suspension that changed the ride, I did not want rubbing or anything I wanted factory sizes. She said my custom car would be fine and they were bolt on. They were not. Then she ignores you once she makes her sale. Go to 8 mile they know sizes perfectly, if you arent buying there house brand they dont know what they are doing. My fender creased. And they dont care.
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December 2022 by Colee Garza
Great and speedy friendly service. Thank you Leah for your years experience.
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October 2022 by king spl
The employees are awesome got me all set up with rims and tires for my expedition and made sure everything fit and cleared properly. HIGHLY RECOMMEND THIS SPOT ?
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July 2022 by Andy C.
These wheels were new when they sold it to me. I came back from 2 days and it came to looking like my wheels are purple. I talked to the employees about a warranty, and they would not give any warranty for me. They were rude of how they can not fix my tires. Any customers that come to this place, make sure to check your wheels and tires.
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May 2022 by Frank Habeeb
Got my Rucci black label wheels and tires 20 inch and frank the technician there put the wheels and tires on within 20 minutes. Really fast and good work I appreciate all the employees there thank you again.
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April 2022 by Anjum Khanom
These are the most unprofessional people I have ever met. I had a flat tire, at which point I asked them to change they said it would take a day or two to come in. I waited almost 2 WEEKS !!! When it came I went in they ordered the wrong tire !! Which they denied. I was so frustrated at this point that I just accepted it because they said would neither refund or exhange ! I told them whatever I need to get on with my business please change the tire they said their workers are on lunch I said ok how long will it be for them to be back the girl said she doesn’t know they come back whenever they want. I ended up changing my own tire in their parking lot. I don’t know how they are conducting business in such a manner. Worst place DONT GO.
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January 2022 by Randy Harris
Hunting some wheels down WITHOUT the wait was made much easier by my guy Frank. Do yourself a favor and ask for him. Excellent customer service and product knowledge. I got my wheels in 2 days down to GA. Thanks Frank and the staff @ Hot Wheel City.
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December 2021 by Alex K.
This is the worst place I have ever came to for tires. The big black girl working there is probably the most rudest person in sales. There is a big sigh out front. It says big sale. U go in and it's just b******** I asked for 2 tires they don't have in stock. No problem she gave me 2 other options and I asked for the sale price pretty much she turned her back to me and walked away.
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November 2021 by Robin Stevens
Counter customer service has a lot to be desired at this place. The woman at the front counter that feels her cell phone is more important than the customers standing in front of her is hopefully not their best employee.
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October 2021 by Sammy Amine
They fix my dented rim That was leaking air thanks guys You did a great job
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September 2021 by Moose (PhoneGod)
I love the way the wheel and tires that I got from Hot wheel city look on my truck. Only giving them 2 stars because I asked several questions to ensure the quality of the drive would still be the same after putting on bigger wheels/mud tires. My vehicle drives nothing like it did before. The vehicle vibrates to the point where it gets difficult for passengers to read texts on their phone. Brought it back to them and they said they balanced everything and told me I couldn’t expect a 100% quality ride with mud tires. And I agree, but I was expecting at least to be able to drive on the freeway without my jaws vibrating
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September 2021 by Ivan Hamel
Frank took good care of me and helped me through the whole process. He also showed me several options and made my decision less stressful to get the look I wanted. Awesome guys and speedy service.
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August 2021 by Todd Smith
Very unprofessional and poor service ordered a replacement barrel 9 weeks ago it was only supposed to take 5 weeks never heard from them went down there yesterday to check they said yes we have it here come back in the morning got there this morning and they did not have it told me I would have to wait another 9 weeks for them to reorder it granted I paid cash up front the very first time I ordered it. So now no rooms for my car shows that I have reserved.
