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March 2024 by Brittany Magsig
I love coming here. Blue collar shop, blue collar workers, top notch care and grooming. Lance is fantastic, accommodating and everyone is so nice. Such fair prices!!
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March 2024 by Brooklyn Deese
I still have not found a groomer that does a better job than this place. They’ve groomed my Labrador and my Great Pyrenees and didn’t miss anything. I’ve had problems everywhere else I’ve taken them. Owner is so kind and answers all your questions. Highly recommend them!
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March 2024 by jacob bremerkamp
I went to them. My Maltese was a mess. They were very nice and Down to earth people. Took my dog same day and I got him back 3 hours. Price was very fair. They didn’t gauge me for a tip either. I’ll be back. Some of the bad reviews of this place are in my opinion, false. This is a great place to bring your dog.
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March 2024 by Lisa Ficorelli
EDITED:After reading several reviews…… I’m seeing that Lance is an owner ?? Also, why isn’t Lance (mgr , owner or whatever) a licensed groomer who should be stepping in to assist in situations like this? That is how a PROFESSIONAL BUSINESS SHOULD BE RUN! We understand that things “happen” but when you drive by less than an hour later and see the business operating and other animals being serviced and my animals were FIRST on the list for the day and are not being accommodated?? BOTTOM LINE …. A POORLY RUN OPERATION .We were very happy customers of Shear Delight in Warren but sadly and VERY UNPROFESSIONALLY handled , they closed their doors due to the owners health condition. I found out when I brought my dogs for their appointment and read the signs on the door. There was a flyer on the door saying that Claws and Paws was happy to help us Shear Delight customers that were left stranded with overgrown dogs. I called them immediately ( while still in Shear Delights parking lot.)Lance ( the manager at Claws and Paws ) was very helpful and understanding of the situation and was able to schedule both my dogs a week later. I did receive a text reminder and a phone call from Lance the night before our appointment asking me to call him. He stated that one of the groomers had a funeral and there would only he one groomer to handle both our dogs. He suggested we arrive earlier than our 9am appt so the remaining groomer could get a head start and stay ahead of the game. So far, we were impressed with the communication at Claws and Paws and thought maybe this would be our pups new grooming home. Claws and Paws is more money than Shear Delight but as my husband said, it’s worth paying more if we are getting good customer service.We wake up early on a Saturday morning to arrive almost 30 mins ahead of schedule taking Lance’s advice. THIS IS THE END OF OUR GOOD EXPERIENCE.We walk in . Ugh! My first reaction is the god awful stench of stinky dirty dog smell I’m greeted with. Ok, I get it. You’re dealing w dirty dogs. But do something about the smell. I never had this experience before at other groomers thru the years.Next, our groomer is on the phone, hangs up and states she has to leave immediately to go to emergency cause she’s not feeling right and maybe it’s her heart. Then she states she could accommodate us on Tuesday?? What?? If indeed you are having heart issues, how can you accommodate me on Tuesday? You don’t know that , right? HERES THE WORST PART: Less than an hour later, my husband drives by the business enroute to running errands, sees the OPEN sign on , 3 cars in the lot and walks in and sees 2 other animals being worked on. Why aren’t our dogs being worked on? Why, after knowing what happened to us at Shear Delight the prior week, YOU GUYS PULL THE EXACT SAME THING ON US ? Then Lance leaves a message saying there’s nothing he can do ? He has No groomers there? Well there were 2 animals getting worked on less than an hour after our appt??? My husband expressed his dismay to Lance was treated condensendingly to put it mildly. My husband asked for a number to contact the owner . Lance responded that there was 4 owners. Ok! Then that should be really easy! Give him one of the 4 owner numbers! Lance said he’d have someone call him. And let my husband know about his lack of understanding AGAIN in a condensending way. Wow!! That’s the worst! Screwing over a customer and then talking down to them? SHAMEFUL!My husband left his phone number and so far “ crickets”Keeping fingers crossed that Shear Delight reopens and SOON.
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March 2024 by Rob Noble
4.5 stars is Generous for this low life establishment. Do not walk.. RUN from these people.GM called my wife at 730pm last night. Said a groomer would be out for a funeral and the other groomer would do both dogs and asked if we can be there at 8:30a. We woke got there as requested... the groomer.. said I have to go to the ER.... sorry... An hour later I drive by and it is open.. so I go in and talk to the RUDE GM Lance.... I said I was here as requested at 830am and you are grooming a cat and another person is washing a dog and my dogs who had the first appointment for the day and we were not contacted to bring them in. Then excuse after excuse with a condescending attitude.... RENEE KLEIN is the Owner... I need to talk to you Ms. Klein! This is a horribly run business and should be closed down.. A MINUS 1 is the actual deserved rating.... BOYCOTT this place and its rude employees.
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March 2024 by Mike Flint
They're most definitely top-notch & the best around‼️Everyone was very nice! They greeted my dog & myself as soon as we walked in. I highly recommend them to anyone who needs their dogs groomed, or their nails trimmed.?✌️
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November 2023 by cuda core
They washed my seven-month-old Cane Corso
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October 2023 by megan emry
Amber did an AMAZING job grooming my long hair chuhaha! She was very kind, gentle, patient, and thorough with him, and I will definitely be bringing him again!
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September 2023 by Judy Masching
They are quick and efficient! They also shave my puppies paws when needed.
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August 2023 by Quinn M
Take my long haired large dog here a few times a year for a trim and bath, they always do a great job!
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July 2023 by Lindsey Pleiness
I’ve been taking my Shih tzu to Lance & his groomer(s) for about 4 year now. They always do a great job with him - grooming & how they treat him. My pup is older & can have a temper, but they are so gentle & have never had any issues with him. They’re never over-capacity and the facility is more quiet than your typical groomer - my pup is never anxious when I pick him up like he is with other groomers. Even after moving I still drive him here!
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July 2023 by Taylor Conn
The groomer (i forgot his name) did such a good job with Roscoe. We always come here and will continue to come back ?
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May 2023 by Dee Lango
Eric did a great job grooming Casper. The only problem was his leash was lost and the owner didn't offer compensation. Eric is the go to groomer if you want a well groomed furry baby!!
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May 2023 by Kathleen Edwards
Paws & claws is the best place to get your dog a haircut they do a fantastic.
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October 2022 by Kelly Fleming
The staff is caring and strives to meet the needs of each individual dog. They are great with timid or special needs pets! I recommend to family and friends!!
