August 2022 by Ehsan Uddin (Ali)
The workers need more alertness. I came in to order donuts and found flies moving around the donuts. I was too grossed out to even order. I did order but they misheard every one of them, after correcting the 3rd one out of a half dozen donuts, I gave up. I didn't even care as long as they didn't pick one close to the flies. My favorite donuts were not even there. When I asked if they will make them today, they told me no. Their Latte tasted more like ameracano I think they need to re-train the difference between each drinks. There is a reason why each drink has different names eventhough they use the exact same ingredients. The price is a bit in the higher side. The only reason I gave it another star is because the easy access on the route.Update:After receiving my order, it was all wrong. My hot latte was lukewarm. I asked for any other type of milk as long as it's not dairy, but guess what, they made it with whole milk. I was looking at it being made but wasn't sure if it was mine or a drive through order, it was mine. I also asked for iced coffee but got hot black coffee, not sure if they misheard it. The only bright side was the egg and cheese croissant but that too was received without cheese. But hey, at least it tasted good.
August 2022 by j j
Got a coffee with oat milk for my sister who is visiting from out of town where there are no Dunkin' donuts. She was so excited. She took one sip of the coffee and said this definitely doesn't have oat milk in it. We asked the cashier/manager if this was regular milk or oatmeal. He assured us that he personally poured it and it was absolutely oat milk.My sister now has hives and we are spending the day by the restroom. She is both allergic and lactose intolerant.
August 2022 by Barbara Shimoura
Went for a ice cream cake for hubby's birthday. geese o pete they are 30$ for a small one. needless to say I didn't buy one.
August 2022 by Dominique Love
If I could give no stars I would, the workers here are so rude. They are not polite no thank you to your welcome. I got my donuts and hot chocolate and the said thank and the person working the window just looked at me and close the window. This isn’t the first time but I tried to give places a chance but I won’t be going back here
July 2022 by Crystal Larzelere
I was going here at least 3 times a week but I'm done I've gotten hard, stail, even still frozen muffins. I've received Boston Cream donuts with no cream. And today they just decide to put whatever donut in my bag not even the one I ordered. Not to mention they are very rude. I don't think they even deserve 1 star
July 2022 by TJ Kane
This was actually my first time into a Dunkin, but someone recommended a drink, so I stopped in, but didn't remember the name of it. So I described it to the person and she knew what I was thinking about. It was delicious. And the staff was extremely attentive and helpful.
July 2022 by sunny jaigirdar
Online says they close at 11:00PM. Its 10:21PM. July 22, 2022. And they are closed. I could see someone inside he didnt bother to even come to door and ask me if i need something quick. He just move his hand to show me its closed and go away. Never again to this garbage location.
June 2022 by Sparta 3030
I cannot believe how rude the employees are at this location. Messed up my order twice. This place has gone down hill for sure. Will not be returning. I will go to Tim Hortons instead.
May 2022 by Queenbee
This is for the location at Dequindre & 12 Mile in Madison Heights. I went through the drive thru and my coffee was not right so I had to go inside and let the cashier know that I was just in there because the cashier did not give me a receipt. I don't know who made the second coffee but they put too much cream in it and it was not hot and still wasn't right so I didn't say anything about it because I didn't want to run the chance of them doing something to the 3rd cup and decided to go to the Dunkin' donuts @ 13 Mile & Mound that I normally go to because they make my coffee right. This isn't the first time they have messed up my coffee but this is the first time I have to contact customer service and make a complaint about them. I will never spend my money at that one. I will also be putting my experience with this one on Google.
March 2022 by Michael & Alesha Biggs
Very disappointed. I ordered it food and was denied being able to go to the bathroom after letting them know that I’m pregnant. The women lied and said the bathroom was out of order. But the guy gave me a different name excuse. I had to hurry across the street to the Target to use the restroom. Very disappointed and I will not be returning.
March 2022 by John Tusset Jr.
I just don't know what happened to this place. I grew up near this store and the fact that it is still 24 hours should warrant a 4th star in itself but the utter vacancy inside, the lack of flavor, and even worse the absence of freshness leaves us with an empty building that offers mediocre coffee, suspect donuts, and if your lucky the manager MIGHT let you use the restroom (don't count on it). This location has seen much better days.
March 2022 by N Miller
not the best of dunkin locations, not the worst. 50/50 either way: food might be great, food might be completely out/wrong, staff might be great, might be off-putting. wait time usually good though
January 2022 by nagito komaeda
Rude service, I went in to get a medium Carmel coffee and a vanilla latte and she rushed me to order when nobody was in the store. She gave us my our coffees and I saw she gave me two vanilla lattes. I went back in and told her, and she said 'no, no you didn't.' I asked her to switch the drink and I'd pay for the new one, and she just sternly said no. Most likely not coming back.
January 2022 by Nita Bassett
This location is close to my work so I was there 5 days a week. The service is horrible now a simple hot coffee is made wrong
December 2021 by Rueben Ford
I love DD but this one sucks 12 mile and deq.8mile and Gratiot awesome great staff and service