August 2021 by Noor Qitta
I have a perfect experience with one of the customer service her name is Denise she is wonderful person and very helpful.She just love her job and trying to make everyone happy I'm giving 5 stars because of her excellent workWell done Denise ?
July 2021 by Linda Jozwiak
The man who assisted me today, was awesome! Friendly and very helpful! Thank you Sir
July 2021 by Subversive Reality
Wish I could give this place negative stars. This place has horrible customer service. Total waste of time.
July 2021 by Bae Bae
I came in and got assisted by Pierre he was above and beyond and I can really see why he has the job he has thankyou again Pierre!
June 2021 by Klaudia
This FedEx location has some of the most rude employees ever. I went to drop off a package, the employee handed me a piece of paper that I had to put inside so I had to un-tape and re-tape my package. I guess I was taking too long because he ripped the package out of my hands and told me to go. Please hire some people who are professional and don't act like they hate their job. Very sad.
June 2021 by Alfred James
Not very helpful. They are mad when they have to help you.
March 2021 by Dave Green
They gave me a free printing service because they misplaced my flyer I made . Great customer service
January 2021 by Nathan Miller
Super fast service.
October 2020 by Maryam Yousif
Worst customer service, the sales associate Pauline had a bad attitude, didnt even try to help at all!!!!
October 2020 by Sam Cortes
Busy place, long line to print a document and only two printers working. Employees don’t offer help printing in the full service printing area, if you ask they send you to the self services line.
September 2020 by Meghan Daly
Super fast service and Joyce at the shipping counter was extremely helpful!
August 2020 by Buddhika Senanayake
I don't typically do online reviews, but I make an exception here. I visited this store around 5.30pm August 22, 2020 to get a simple print out. One of the two self service machines was out of order and the other one was being used. So I stood in the line for help. After waiting for about 10 minutes, one of the two people working asked me what I wanted help with and upon telling her I just needed a print out from my stick drive, she told me that she was leaving for the day and that I can either use the self serve machine or wait for the other person to help me. I informed her that one of the machines wasn't working and the other one is being used. She told me to wait for the other person. A few minutes later it was my turn and I informed the last remaining customer service rep what I wanted and she told me to either use the self service machine because she had to help another customer (who was behind me in the line) they were printing a poster or something for the other customer. I informed her that one of the machines was down and the other one was being used. She still told me to wait to help the customer who was behind me in the line. I waited for about 10 minutes and eventually left. I get it that it wasn't her fault that she was the only one working but why can't you help people in the order they came into the store? From their conversations it seemed like they knew each other as well. This was a very frustrating ~20 minute visit to your FedEX store for a simple print out. I will be visiting the UPS store off 14 mile road from now on.
July 2020 by Nahian Qurashi
very very ridiculous unprofessional customer service.one women working this store her name is joyce very unprofessional and doesn't what she is doing..i try to ship something to canada she doesn't know how to do it,she put my wrong information in system and when i said her for correct my information she doesn't know how to do that,she canceled my shipment and wasted my time.very unprofessional.
July 2020 by J B.
I have been to this location twice now and I've experienced the best customer service from Denise. She's friendly and knowledgeable and I wish she worked at the Shelby Twp. location which is much closer to me! Customer service is the most important feature that doesn't cost a company any extra.
June 2020 by Rajiv Agrawala
Stopped in this afternoon to drop off a shipment of parts to a company in China, using our supplier’s account. I had a pre-filled form with all of the address and account information. Joyce at the pack & ship counter was very helpful and efficient, she also packed the parts into a FedEx-provided box & wrapping, at relatively low cost.