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August 2023 by Chase Hon
The worst, my H&R Block rep input my tax information incorrectly multiple years in a row and now I receive letter after letter from IRS saying owe based on her mistake. The Manager at this office told me they would make a peace of mind claim, (That I Paid For) yet after calling corporate, come to find out they did not file. Having this escalated up to a district manager. Steer CLEAR from H&R Block.
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March 2023 by Del
I have never had such an awful, awful experience with taxes in my life. I signed up for their tax digital drop-off. I submitted all the documents online. The first person ghosted me. Then I spent more than a week getting bounced around to different departments. Finally, I was assigned to this office, which did not fill me with confidence. They made several mistakes that required trips back. Do not recommend.
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December 2022 by Maranda Walters
I HIGHLY suggest having your previous years' return(s) if you are putting in for emerald advance in addition to your paystub and ID. Knew of someone that did NOT have a good experience today.
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December 2022 by Cheryl Basilisco
The worst place ever. I will never go there againIt took 3 different cards to get my lousy 345.00 and 7 days too..dont plan on paying anything
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October 2022 by Howard Bertrand
The woman who did my taxes. Ai was phenomenal!
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June 2022 by Antionette Cowan
Betty @ Madison heights location was patient understanding and more than helpful to the situation I had .this has been one of the best experiences I have had
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May 2022 by Z
I would never waste my money here again. I never at any point knew what the service was going to cost until I was charged. I had no problem paying the $250 if they did everything correctly. I submitted my paperwork online on April 9th. They waited until the day they were due to have me sign my documents. My taxes were turned in late due to their error. My tax preparer called me twice after the due date to ask me my IRS pin. It literally took them a month to file my taxes. After calling them about 15 times. I've left multiple voicemails for my tax Janice preparer and she has never called me back. I have called their 800 number and emailed their support team several times. They wasted many hours of my life and never offered me any type of refund or apology. They even replied to the review I left at the original location I went to that was closed down right after tax season in Royal Oak, I followed those instructions and call it their 800 number and still receive no help at all.
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May 2022 by Corey Harman
Horrible experience my taxes sat unfiled on the prepares computer for a month until i called asking where my refund was never again worst experience ever when you have to explain how an injured spouse form is filled out to the preparer get up and leave like i should've. They still want to charge me for the preparation of my taxes unbelievably sickening on their part the whole process
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May 2022 by S Hill
Customer service was excellent and the agent that prepared my taxes was professional I got me better results
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May 2022 by Grant Kersten
I like my tax preparer and the service was top notch.
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April 2022 by Lisa Marcath
There was an issue with the scheduling where I confirmed my appointment via phone, but the person I talked to didn't record my confirmation, so my appointment was given away. They were able to have another tax person take us about 30 minutes after our scheduled appointment.
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April 2022 by Jamie Kilbourn
Kellie my tax pro is amazing and I truly enjoy seeing her every year.
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March 2022 by Tech Wreck71
Great! Pat was awesome and really helped us out. I highly recommend!
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February 2022 by Amber Brand
Patricia was fast, efficient and very friendly!!! I enjoy working with her, and look forward to working with her next year
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July 2021 by richard maes
WARNING!!!!! Do not go here for your taxes!!! These guys miss filed my informationon my taxes and it resulted in me getting deducted almost my entire return!!!! When I called was told it wasnt there fault and it was my own doing. How when I paid u to do my taxes????These "tax professionals " are far from professional in any manner. They also stole my stimulus check that was sent to there office, claiming it wasnt sent there when I have paperwork stating otherwise from IRS. Now I have to waste my time taking them to small claims court. Save urself the headache. DO NOT GO HERE, CRIMINALS !!!!!STAY AWAY!!!!
