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February 2024 by Jan wiedmayer
Mac followed up in all areas. Checked in , arrived in timely manner, showed me how to work the bed, offered some requested placement advice, friendly . A +.
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January 2024 by LaWana
I never visited the place
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November 2023 by Dawn Anderson
Excellent experience with Zeb Dugan. We are in process and excited ? that this will be an answered prayer to alleviate numbness etc . Thank you Zeb.
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November 2023 by Kim Anderson
I see I have plenty of company in my misery, with many others sadly sharing my needlessly beyond frustrating "service" experience, with some of the same players called out by name.The phone jail scam of directing all calls to India, constantly high call volumes and "system down" after you wait on hold 20 min. with the India call center, who are merely a stall for the U.S. "service reps" you can never reach and who never provide their extension #.Then your equipment is delivered with absolutely no paperwork and the only way the company is reachable by email is via their website contact us option, so you have no record of your contact to them.Urge your medical providers to use absolutely any other medical supply company -- every other one I have dealt with is responsive and caring. Run from Orbit, even though they supply the same items as the rest.
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November 2023 by Robert Schultz
Chris was great..Took my loaner walker and set up theshower chair..It was my birthday today so I got a walker and chair..Good man…
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September 2023 by Charlotte Jaworski
This is a horrible company. The customer service is awful, especially Liz in scheduling. She has zero customer service skills and truly doesn’t want to be bothered.It’s like a circus with them to try to get things ordered.
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September 2023 by Jerry
Poor service personal. talk down to you. fought with Medicaid employees. Delayed my repair of my wheelchair 18weeks. Screamed over me talking. clap talked over me.Hope the owners reads this as Jessica and Becky are theworst
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September 2023 by Karyn Brasher
Absolutely horrible customer service. No one ever answers their phones, always “high call volume”, the “call back service” is a joke. Offshore call center with zero accountability. Good luck getting help from these people!!!
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May 2023 by Ionela Baderca
Warren was very patient and efficient at his job! He completed all 3 service requests and we are very happy and relieved! Thanks a bunch!
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May 2023 by Linda Majdan
Warren was very polite & friendly. He was quick in setting up the bed. He explained how to use it & answered all of my questions.
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May 2023 by Earl A Griffith Jr
Having a great product, means very little if you don't have a great customer service dept to help peoples walk through issues problems concerns. The techs who came to the house were efficient, courteous and knowledgeable. They were in-and-out in 20 minutes. I also appreciate Orbit's lack of drama, they didn't make me go through a laborious process to get service. They asked for photo documentation of what needed repair or replacement, I sent it via email, OM gave me approximate time frame in which they would contacting me to schedule an appointment time to come out to the house. The came at appointed time, took all of twenty minutes, I then went on with the rest of my day. Thank You Orbit Medical, Sincerely, Earl Albert Griffith Jr.
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May 2023 by Angela Kane
Mr. Carter explained all the features, demonstrate the functionality of the bed, and the rental 13 month period. I appreciate that he took into consideration that my home may need a mask. He even explained what happens in the future if it is necessary for me to keep the bed and how the company continues to service the bed for 4 years. Thank you!
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April 2023 by Theresa Skwara
Warren did an outstanding job with delivery and set up. Friendly and courteous. Called to let me know he would be there in 15 minutes. He is an asset to your team. Highly recommend!
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March 2023 by Kathleen Danz
really friendly guy. had the bed set up in minutes! he's a great asset for Orbit! I hope he'll be the same man to take it back when I'm done with the bed
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March 2023 by David Labancz
They were very helpful and thoughtful. They came the same day to set up the equipment. And when we were done with it. They came and got their equipment promptly. The people working for them are extremely excellent. I give them 2 thumb up. And a 10 star review.