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January 2024 by Demetric Wright
Always good service
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November 2023 by Scott Hessell
Worst bank ever
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November 2023 by Jason Stepanski
Inside experiences have been good, but ATM is frequently out of cash. At least one out of three times, and not on a Friday night or weekend even. Add to that the same problem with the other nearest PNC in Hazel Park on Chrysler Service Drive.
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May 2023 by MsMoua01
Fast and convenient, but a two way entrance would be great. Drive thru ATM is around the corner.
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April 2023 by Justin K
Horrendous customer service. I called to verify information that should be easily viewable (tax forms) but "we can't do that, we don't have enough people here. Come into the branch and we will look into it for you." So, you want me to come in despite you seeing the exact same info on the phone than if I'm in the branch? And when called out, you confirmed it and refused to assist. Guess it's time to cash out all of my accounts and switch to another bank. Fun fact: other banks are willing to give sign on bonuses for transferring to them. If you absolutely refuse to assist your customers and provide solutions, then you don't deserve my money. Thanks for making it extremely clear.
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April 2023 by Ross Snyder
Pretty annoying they close all the nearby branches, and still have such restrictive hours at this location.
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April 2023 by Eugene Suh
Pamela and the rest of the crew were a delight to work with!
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March 2023 by Green Mountain
Somebody not doing their job right. Front desk lady said this branch don't have enough money in stock. They only giving out limited amount to customer.
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December 2022 by Susan S.
The experience I have had at this bank has been consistently poor. The is bank is NOT customer service friendly. They are slow with service after waiting over 10 minutes in the lobby to speak with someone about a safety deposit box. I tried to close the box and turn in the keys a week ago but was missing 1 key and they said they will charge for missing keys. They never mentioned needing an appointment but when I returned a week later, they acted like I should have known I needed an appointment to turn the keys in because they said it was a "BIG" process and that "no one was available and that they were too busy to run around an open the safe right now and to come back in 3 hours." This was at 11 am on a Thursday. They acted like it was a huge deal to shut down a safety deposit box.They have a representation in the lobby that was also discussing banking information with customers that was personal and was not considerate of other patrons having to listen to that customer's banking dilemmas.I would not recommend this bank to anyone.
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October 2022 by M Moore
Been a member for years.Someone stole $300 and when I went in to get a new card they helped me and explained what to do (but also that it could just be automatically fixed-and it was!)Literally a 5 minute fix, all thanks to Sally and her team!
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June 2022 by ArcXain
Been a member for years.Someone stole $300 and when I went in to get a new card they helped me and explained what to do (but also that it could just be automatically fixed-and it was!)Literally a 5 minute fix, all thanks to Sally and her team!
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March 2022 by Brandon Talaski
Apparently if you want to take more than $3,000 dollars cash of your own money out you have to give them a one weeks heads up. This is the second time having issues with pnc and getting my cash out.
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October 2021 by nahian ahmed
worse customer service in this branch.Teller was unprofessional .i wanted to withdraw my money but she act like that she just didn't want to give my money.i am a pnc customer been 12 years.very disappointed with this branch.
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June 2021 by Nick Risca
Great People always helpful on the spot and the more they see you the more smiles you get to see to :)
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February 2021 by Jason Bateman
I came on here the other day to write a negative review like all the others before me about how they removed their drive up ATM. Then I decided to talk to them first and instead found out that someone had stolen the ATM, the bank didn't remove it. I'm glad I didn't leave a nasty review without first looking into the situation. They seem to be doing the best they can given the situation.