Smart Start Ignition Interlock is a provider in Madison Heights, offering same-day installation, mobile services, and price matching. The Madison Heights location is described as great, with compassionate, understanding, and awesome staff who are cool, courteous, respectful, knowledgeable, and very helpful. They work with customers and are real about what they are dealing with, providing quick and low-stress service. However, some note the industry itself can feel like a money trap. The equipment may ask for frequent tests, with erratic beeps and flashing lights, and can be more suitable for strong breathers. A missed test can result in a violation, a suspended license, and a required reset. While the local staff are praised, experiences with the larger company's customer service are mixed, with some people described as mean and others as nice and helpful.
My Gladiator was taken into the shop on time for a Smart Start system. Ron took care of the installation on time and went through the procedures, making sure I operated it correctly. Also, just a very pleasant guy!
August 2025
I had an issue with my blower and the lady that I dealt with from customer care was prompt, courteous, respectful, and very helpful
August 2025
I had the best experience with this company, they were knowledgeable, fast, thorough, and friendly
