“I found a mechanic shop for life! Wonderful customer service, truly above and beyond with every detail. First time in my life, I left acMechanic not even questioning being ripped off or taking advantage of. They were so upfront and honest with me, I won’t hesitate to ever go there again”
“I really appreciate the service I received here, after taking my vehicle to a few other places that couldn’t seem to find the problem I had with driving my vehicle they were able to locate and fix the problem.”
“I brought my 2010 Toyota FJ Cruiser in for rear brakes service. I brought the car in at the end of the day Friday and I got the phone call mid-morning on Saturday and the brakes were done. Very satisfied with my service. Friendly staff. Highly recommended!”
“The staff here are great and the work is excellent. Despite being very busy they managed to work me into their schedule and as promised called in the time line they promised. Most important very honest establishment. They could have told me I had problems but didn’t and fixed the issue which fortunately turned out to be minor. I recommend you give them a try if you need work done.”
“I wish I could give Jacqueline Allison at Goodyear in Madison Heights 100 stars because 5 simply isn’t enough.
I was driving down the freeway when I suddenly noticed smoke in my rearview mirror, and my Jeep started pulling hard from side to side. I immediately pulled over onto the shoulder, but everything looked normal from what I could see. Thinking it might have been nothing, I got back on the freeway, only for the same thing to happen again. I took the very next exit and called my uncle, who told me to slowly drive about a half mile to the nearest tire shop.
I first stopped at Belle Tire, where I was told I could either drive another 15 minutes to work and come back later or head next door to Goodyear to see if they could get me in sooner.
Walking into Goodyear ended up being one of the best decisions I could have made.
Although they weren’t able to work on my vehicle immediately, Jacqueline came outside, looked at my tire, and immediately said, “You absolutely should not be driving this vehicle anywhere.”
She took the time to physically show me what was wrong instead of just telling me. My two rear tires were completely bald, and one tire was literally coming apart, exposing the steel wires. Those wires, along with part of my tire guard, were getting caught as the wheel rotated. She explained that I was incredibly fortunate I had gotten off the freeway before experiencing a blowout.
As a young woman who doesn’t know much about vehicles, I often get anxious walking into auto shops because I’m afraid of being talked down to or taken advantage of. Jacqueline was the complete opposite. She never made me feel embarrassed or uninformed. She patiently explained everything, answered every question, and educated me on what happened, what to watch for in the future, and why it was so dangerous.
What stood out most wasn’t just her knowledge, it was how genuinely concerned she was for my safety. She wasn’t trying to upsell me or pressure me into buying anything. She treated me the way a family member would, giving honest advice because she truly cared. She was even shocked that I had been told it was okay to continue driving on that tire.
After helping me get a donut tire installed, she carefully explained how fast I should drive, what warning signs to listen for, and even asked me to call the shop once I made it home safely. That level of compassion is something you just don’t see very often anymore.
I live nearly two hours away, and I can honestly say I would absolutely make that drive again just because of the service I received from Jacqueline. This wasn’t just excellent customer service, it was one of the most genuine, caring experiences I’ve ever had at any business.
If you’re looking for tires or any work on your vehicle, do yourself a favor and ask for Jacqueline Allison at Goodyear in Madison Heights. She is knowledgeable, honest, compassionate, and truly exceptional at what she does. She made me leave feeling educated, confident, and, most importantly, safe.
Thank you, Jacqueline, for going above and beyond. You may have very well prevented a serious accident that day, and I’ll never forget your kindness.”
“My chrome wheel was damaged , I called Alloy Wheel Repair & spoke with Mike Zweng he asked me to send pics of the damage. Although it could not be fixed Mike went out of his way going to multiple locations to look for another wheel. Not only did he find one but gave me a phenomenal price , the wheel was like new. I asked Mike if by chance he had another of the same wheel he went back to multiple locations after work & found one. He gave me the same great price as the other plus he mounted and balanced both. I highly recommend Pro Wheels Mike went out of his way to take care of me. I am sure he would do the same for you.”
“We're always impressed with the calibre of staff at this Sam's Club..! (Our home club)
Courteous, friendly & eager to please their customers...!
Of particular note, Andy & Deshon, both in tire & battery.
These fellows are real 'All Stars'..! ...when it comes to customer service..!”
“I just want to say thank you! I had a tire that needed to be plugged and I came in right as they opened. Was not aware that an appointment was needed. I explained my situation and the technician was very accommodating. I really appreciate what she did.”
“This is a great shop to support. The workers are kind and knowledgeable. Not pushy at all. Particularly a worker named Hass helped me this most recent time. He was awesome! I’ll definitely be going there from now on.”
“Excellent experience from start to finish! They got me in quickly, repaired my tire right away, and the price was extremely fair. The customer service was great—friendly, professional, and honest. A special shoutout to Tony, who went above and beyond to make sure I was taken care of. It’s refreshing to find a local shop that truly values its customers without trying to overcharge or upsell you. I’ll definitely be coming back for any future tire needs and highly recommend them!”
“Tony and the crew did an awesome job on my lifted jeep. Fast and fixed my flat totally free! Purchased some new wipers for them at a great cost as well. Would recommend these guys to anyone looking for car work.!”
10AM - 8:30PM
30550 Stephenson Highway, Madison Heights
Tire Dealers
“Customer service was top notch. I went in for a battery during busy hours and Daveon G. was the sales person. He was knowledgeable and seemed genuinely happy to help. I know little about cars or batteries and this gentleman made it completely stress free.”
“Tony was exceptionally nice and helpful. He was honest about what my vehicle needed and the Firestone team had my cy car in and out in a timely fashion and did an excellent job! I will be returning for my next oil change and gladly refer a friend.”
“I went to this Madison Heights location due to needing a tire asap. Chris, not only had great customer service, he gave me a great deal on my tires. Fast & friendly service. I was even able to make it to work on time.
Chris, you rock! Thank you for everything. I greatly appreciate you.”
“All of the great reviews are well deserved. I had brakes checked and oil changed on my truck. Hank was honest and helpful with my options.
Got me in and out fast. Highly suggest!”