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February 2024 by Jesse Koehler
The service at Napa is usually pretty good. However, I purchased an item at Napa recently. When I received my checking statement, the dollar amount on the checking statement was different than the dollar amount on the sales receipt. When I called about this, I was informed that they charge a processing fee of 3% when a debit card or credit card is used, which is not shown on the sales receipt. I was told that there is a sign on the front of the register alerting the customer about the 3% service charge. I didn't see the sign, and I clearly was not aware of this because the sales attendant did not say anything about a 3% fee for using a debit or credit card. I'm just glad that I keep extra funds in my checking account, because if I didn't and the account was overdrawn because of this transaction it would have caused an overdraft fee of $25 for none sufficient funds by my bank. Bottom line is that if you use a credit card or debit card to pay for your purchase apparently it's up to you, the customer, to do the calculations, because this transaction is not shown on your sales receipt.
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February 2024 by Kent Talsma
Very helpful
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February 2024 by Nathan A
Cannot thank them enough for their kindness
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October 2023 by Chris
Do not go to this store they are liars.I don’t like being lied to. I will never shop here again.
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August 2023 by Tina Phillips
They always have what we need and very friendly staff!
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January 2023 by jesse brendel
5 star's! Rather than selling me parts I didn't need their counter person got out their testing equipment and turns out everything checks out OK!
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December 2022 by NaCt Client
Used to come in all the time will not be returning anytime soon… yall hired a new guy who “knows everything” is a HUGE inconvenience when i have to come back multiple times For 1 item and hearing avout all his life problems is not my job guys hire better people….
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December 2022 by Rebecca Grody
Great customer service, very friendly, helped put our brake light in. Amazing experience, will definitely recommend and be back
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October 2022 by carolyn lanning
The employees are always very helpful! And the price are very fair. My favorite auto parts store.
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August 2022 by Bradley Smith
Very convenient, just down the road from the house and if they don't have it they'll damn sure get it ...... I like these guys
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July 2022 by ßƏŒWÔĹF BƏŒWÓĹF
Veteran experience family owned...American Dream.
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April 2022 by Rich Wilks
Have always had what I was looking for or they can get it quickly
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January 2022 by Ruth Ann Pace
Awesome helpers, got a great deal on full synthetic motor oil?
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December 2021 by T Foote
The gentleman that helped us was very knowledgeable. We were up on a vacation and had a problem with my truck. They got us hooked up with the parts we needed to get it fixed so we could finish our trip and be able to get back home downstate.
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November 2021 by Shawn Heckert
I’ve been going to this place for 25 plus years and never had one problem. The employee appeared to be under the influence of something, blood shot eyes and acting irrational. I even politely said if there was a problem I would go somewhere else , he said nope took my money. I’m still being polite and told him he was being very rude, he responded even ruder with Merry Christmas . I went back to try and talk to a manager, he laughed said to bad none are here until Tuesday. I told him that he was acting in a aggressive behavior, he responded with “I get out at 4”. Grant you he was a 100 pound frail looking old man, that still doesn’t make it right ……..
