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August 2023 by Graham Siemer
Chuck was my tow operator and he was a great help. The AAA was a pain on both ends for each of us. Chuck took matters info his own hands, and got it figured out got me where I need to go! Towing ain't easy, thanks Chuck!
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July 2023 by Paul Pate
Rainig out. Got the Expedition stuck on a soft spot on a unpaved section of a County trunk rd. with 4 young children in the vehicle Called Marquette auto detailing. I was in formed that their wreckers are not allowed to leave the pavement...
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April 2023 by Lisa Lehman
These folks are stand-up people. I lost my father in a car accident and Mickey and Chuck were both compassionate and helpful while I struggled with a difficult insurance agent.Service: Special vehicle towing
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February 2023 by Jamie C.
I wish I could give zero stars. My 89 year old mom blew BOTH passenger side tires and was stranded. It was late at night and I went to pick her up while my wife called a tow truck. The guy that answered was obviously annoyed that he was being bothered and his main concern was "when and how am I getting paid for this? Will there be someone at the car with cash?" My wife said, I can just give you my credit card number right now. He didn't want to do that because he didn't know the mileage yet or what to charge. (it was like 5 miles...). He said, "I'll call you when I drop it off, but I need to get paid." My wife asked, do you have an idea of the time? He said, "hard to say when I'll get to it.... might be 1:30 in the morning. Anyway.... we missed his call (sleeping), so he left a message saying he towed it to his shop (not our mechanic, which is what we wanted). When I finally talked to him, he said, when I get paid for this tow, we can tow it to your mechanic, but I'm not dropping it until I'm paid for that one too! Just over the top rudeness all the way around. The way he talked, you'd think we were criminals who staged a fake double blowout just to get a free tow out of the deal. Hard to believe this place remains in business.The worst part is, my wife TRIED TO GIVE HIM A CREDIT CARD UP FRONT.
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October 2022 by Muriel Kangas
Quick service just when I needed it!
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August 2022 by Martin E.
My car was involved in an accident which totaled my car. I went to get my personal belongings from my vehicle. They refused my request until I paid towing and storage even though they knew it would be involved in an insurance claim. I told it was illegal under Michigan law to deny access to retrieve personal belongings. The owner told me to get off his property. Just got out of court with them and the judge ordered them to allow me access to the vehicle. UPDATE: Went and got my personal property today and items were visibly missing before I even opened the door.
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June 2022 by Nick Smaby
Mickey and crew always do a great job for a fair price!
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June 2022 by Bruce Thompson
The attendants were professional and gave excellent send it customer service
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April 2022 by Bridget Engstrom
Got my Subaru out of some ruts on the back lower side of mount. Marquette, front tires were stuck 90° in some ice ruts nearly bottomed out. Even saved my bumper from getting damaged or ripped off! Nobody wants to pay around $250 for a stuck vehicle but its better than not getting your vehicle out or damaging it in the process and potentially paying that ontop of it. Picked up first call and showed up fast.Lesson is if it looks like you're at your vehicle's limit dont send it or go with a group
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April 2022 by Martin Edgar
Shady towing company. They tried to, illegally, tell me that I have to pay towing and storage fees before I can get personal property out of my vehicle after an accidentService: Car towing
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April 2022 by G S
I thought I might at least get a complimentary reach around for the price these old timers are charging.
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February 2022 by Sondi D.
I guess I'm going to add a another one star to their long list of them! I am staying at the Beacon House because my husband is having kidney cancer surgery. My truck would not start and I was not prepared to walk to the hospital. I called AAA and the gal told me that this company would be coming out and warned me and she also put it in her notes that they were very rude to her. Well they were very rude to me and what I mean by that is they called another company and they were rude to them and said they didn't want to help me out! I've never heard of a company firing you and passing you on to another company especially when AAA was the one that set it up. From reading the reviews I guess I dodged a bullet! The company that came out also told me that this company was known for being very rude. Do yourself a favor and just skip over them and go to someone else.
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January 2022 by Aurora
Do not use this towing service! I was charged $80 to tow my car less than 1 mile (south Marquette to downtown marquette).Towing guy said he wasn't responsible for any damage. Had I known, I would have called a towing service that knew what they were doing. My new car was damaged, so , not only do I need to fix the car to drive, I am stuck with body damage that they are not "responsible " for. Save your money and call anyone else. ?Service: Car towing
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November 2021 by Greta Hillstrom
5 Stars for Chuck!!! He unlocked my car in minutes. A pleasant and professional experience.
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November 2021 by Aimee “BossB*tch” Marie
I was homeless living in my Van and $60 short and they would NOT cut me a break.#heartless