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November 2023 by Stephen Oates
While the up front service people are kind and sympathetic, they really have no idea how to communicate consistently with me (the customer) and their service technicians. For just over a month, I waited daily (after having it towed or jumped three times by Toyota and AAA) to hear from them to update me on what they were doing to solve the problem. I did get two calls from Ed during this time perlod, and one call from the technician on the final day to ask me if I had done anything to the battery, which I hadn't. The finally tested and replaced the battery, which should have been done the first time. They are still unsure and are "hoping" that the new battery will solve the problem.I am very dissatisfied with Riverside.
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September 2023 by Peter Baak
It was very frustrating playing salesman games with Joe Espinoza after speaking about what kind of deal we were looking for over the phone before driving very far (6 hours) to meet him today. We are fairly motivated buyers, coming up first thing in the morning on a Thursday.... We had trade-in quotes from 2 other dealerships that were within $100 of each other from earlier in the week, but as soon as we arrived, our trade-in was worth $4000 less. I think he thought he had some huge leverage over us because we drove so far and expressed a lot of interest. We had entertained the idea of buying instead of leasing with outside financing for a better interest rate, which would have been more money for Joe, but he wouldn't budge on the numbers. We left, hoping that would encourage him or the manager to work closer to the deal we thought was more fair to us and them, but ended up deciding we didn't want to give any of our money to Joe and spent the day enjoying Marquette. On the way home we ordered a new Honda Pilot from somewhere else!
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August 2023 by Berton Bradley
Kelsey Erath is a wonderful sales rep. She listens to your vehicle needs and follows through on making sure you are satisfied with your purchase. I'm delighted with my new Tacoma, and with the sales and service at Riverside. B.G. Bradley, Diorite
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August 2023 by Chelsey Laitinen
I bought a Nissan Altima Sr 2023 and Kelsey Erath made it a super fun satisfying experience! She worked with my schedule to help make things happen. I did not feel pushed but felt like Riverside wanted to hook me up which was refreshing! Thank you again Kelsey and Riverside! I love my car! :D
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July 2023 by Dave Mattson
I just bought my new Tacoma TRD off-road truck today and I love it also Dan my sales associate and Kurt my business manager were so good to work with I would recommend going there and buying a vehicle from those two they were not pushy and were just as excited as I was to get me behind the wheel of my new truck. I will be spreading the word about Riverside of Marquette and look forward to dealing with them in the future.
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June 2023 by Christopher Davis
You couldn't ask for a better salesperson in Kyle Van Howe, and a better dealership than Riverside Toyota. Each honored every promise and made sure the delivery was executed quickly and thoroughly. Very happy with our experience!!
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June 2023 by Tomy Kannala
Our experience at the Riverside dealership was absolutely fantastic, and we can't speak highly enough of Cesar, our salesman. From start to finish, Cesar was incredibly helpful and attentive. What impressed us the most was his proactive nature - he gave us a call as soon as the new 2023 Toyota Sequoia became available, ensuring that we didn't miss out on the opportunity. Throughout the entire process, Cesar provided valuable guidance, answering all our questions and ensuring that we had a clear understanding of the features and benefits of the vehicle. His professionalism and commitment to exceptional service made the entire car-buying experience a breeze. We highly recommend this dealership and especially Cesar for his outstanding assistance and dedication to customer satisfaction.
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June 2023 by Connie Kuzak
We went to see Kelsey (Marquette) about the new Toyota Crown and loved it! But we lost out on the one we test drove; however one we liked in color was coming to Escanaba. It came quickly and Kelsey had the car in Marquette the next day and we bought it. Kelsey isn’t new to us; we got a Toyota Highlander from her two years ago! Kelsey is fantastic at her job and so personable!! If you want a vehicle…go see Kelsey at Riverside Marquette. You’ll be glad you did! ❤️
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June 2023 by Wayland Boozer
Superior Service Team. Have used their service group multiple times while my daughter was in school at NMU. Recently had an unexpected issue with my truck while in Mqt to move my daughter home. Throughout the process, the entire team was professional and kind, doing all they could to try and get my truck back on the road for a 3 day drive home to Texas. Appreciate everyone who helped and would recommend this group to anyone looking for top notch service and friendly people.
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May 2023 by Josh (Jinx_906)
Sales department was excellent. The service side has been absolutely garbage. Took 4 weeks to submit an estimate through the proper channels for my insurance. 3 weeks to get parts (I understand shipping is bad all around, and that’s fine.) A week to do the work, just find out there was more wrong. And another week just have the frame checked. All said it’s been 9 weeks and still no sign of getting my truck back. And only one call to give me an update. Very dissatisfied.
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May 2023 by David E.
I recently entered an agreement with this company. I paid a $500.00 deposit to be first on the list to purchase a new Toyota upon arrival. Their company stated no terms upon our agreement and payment was made. No policy was sent to me stating any terms. And now there is a term of 48 hours to finalize the purchase which has been communicated after all parties were in agreement. This is unsatisfactory. I am active duty military and unable to be available for the purchase for only 2 weeks. Their window of delivery wasn't to conclude until the middle of June. Horrible customer service. Why should you work for money and then work to spend it.
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April 2023 by Mikel Riley
Cesar hooked me up with a 2023 Nissan rogue sv and he made the entire process completely painless! Him and Cullen did all the hard work and I just had to show up and sign! It was the best experience I’ve ever had and Cesar even sent someone to pick me up in Munising and bring me to Marquette to get the car since I didn’t have transportation. Cesar is truly the best salesman I’ve ever worked with and I would ABSOLUTELY recommend him if you’re looking for a vehicle??
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April 2023 by Barb Grisham
Great car buying experience at Riverside Marquette. Special thanks to Kelsey, Jerry and Cullen, The finance guy. Also thanks to Dawn at the Riverside Escanaba location! Thank you All!
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March 2023 by Jessica Elsenheimer
Unprofessional, don't waste your time. We had stopped in to see a van and were working with an employee for a few weeks with our search for a van. He let us know they just received one on a trade. We stopped in the day it was first able to view. He mentioned it won't be 100% detailed, but he would have it presentable for us. We test drove the vehicle and it drove great, but was filthy on the inside. We stated our interest pending the cleaning as there were stains all throughout the entire inside. Within an hour of us leaving, the employee messages us that "his GM notified him that another store is going to try to scoop up that vehicle from them tomorrow if they can't get a deposit down on it today." The vehicle hasn't even been detailed and has stains all throughout the entire inside, but they want a deposit when we already explained that we are interested pending the cleaning of the inside. Very unprofessional and total waste of time. Completely different experience than a great dealer right down the road.
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March 2023 by Sandra W.
They price gouge people! Your not going to save money here! They add thousands of hidden fees to their vehicles. Drive right past this place.....