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February 2024 by J MOWEN
Very patient, knowledgeable and helpful
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February 2024 by Lori Wall
Excellent customer service and technical repairs great explanation of repairs and service and up grades
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February 2024 by Scott Groleau
Nicholas was a great help.
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February 2024 by amanda yunk
Wonderful Service. Made sure all of our questions were answered before we left.
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February 2024 by Shirley turino
I was frustrated when I waked in not being able to pay my bill easily but when I left, I was happy.
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February 2024 by Susan Morgan
Brady gave excellent and efficient service. I think this was the shortest wait time and best service I’ve experienced, and without pressure to buy. Very satisfied with this visit.
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February 2024 by John Ashby
Alex is knowledgeable, patient, speaks clearly, and pleasant
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February 2024 by Kristi Baughman
I had 2 great experiences at verizon this week. Both of those happened because of Alex at the Marquette store. He is very friendly and personable. I would deffinently recommend anyone to make an appointment with him for any phone needs.
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February 2024 by Tiffany Nicholas
Pretty upset and feel deceived. We had great, friendly service from Randi, so that was good. Please be aware, though, that if you go into the physical store location, they charge you EXTRA for setting up a new device! I was disappointed to come home and look through my bill of sale to find FIVE charges for "Team Total Service" in the amount of $19.99 each. I called to clarify what this charge is for, and I was told that they charge that fee for each new device that is set up in the physical store location. This was NEVER told to me in the store, nor was it posted anywhere. If I had simply called into the regular corporate Verizon number or upgraded our phones online, this is not something I would be charged. So basically, for going in and having a service representative upgrade our devices for us, I was charged nearly $100. This is a really disappointing, seemingly shady business practice. After this, I won't be doing business there anymore, but will always just call or go online for changes to my account. Pretty upset.
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February 2024 by Conor McCoy
I had a weird situation with my service due to just moving back from Alaska and Jonathan was knowledgeable and very transparent about the best way to proceed! He was polite and easy to work with even considering how frustrating it was to get my account figured out.
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February 2024 by Emily LaFlamme
Zoe in MQT was phenomenal. Very knowledgeable.
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February 2024 by Carla Mcintire
This experience was by far the best yet, Randi was knowledgeable and very friendly and helpful!
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February 2024 by Skyler Parsons
Alex was very good and informative! He made the processing of purchasing a new phone so fast and easy!
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February 2024 by Frances Detmer
Excellent help
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February 2024 by Paul Dittman
Great service. Very knowledgeable and helpful.
