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October 2023 by M. S.
I had an appointment to receive the latest COVID-19 immunization. On the day of the appointment I came in and was told by Laura that they were out of the immunization and should have more the next day. That was no problem. I said I couldn't come that day but could the day after that. Laura said that was alright and that I didn't need to make an appointment (since I already had had one). They would work me in. I came back two day's later as I said I would, and this time I spoke with Laura again. She said that things had changed; and, not only did they still not have any supply in, but that I would now have to make a new appointment a couple of weeks out from my original one (or perhaps longer depending on their supply/shipping issues). I asked if I could just come back again whenever they thought they might get it in to be worked into the daily schedule as this is what I was promised previously. Laura became unprofessional at this point. Although I was calm in explaining the situation and why I was upset (no call made to let me know the first day they didn't have it, promises not kept afterwards, no willingness to work with me to at least get a nearer appointment, and having to make extra road trips/take time to go to this location), Laura acted like she didn't understand. She also told me that I could "keep ranting" at her, but she "had other things to do." She was quite rude and unwilling to let me speak with anyone else or even give a general apology of "sorry for the inconvenience" or "this is what I can do." I plan to follow up with corporate. I did not raise my voice, curse, or do anything other than express my frustration calmly and ask to be accommodated. Laura also told me that if I had some type of transportation issue that I should have called them first, but I said I didn't think most reasonable people would do that since it was the Pharmacy's responsibility to reach out to me (not the other way around). This isn't the first time I've been treated poorly here or even the first time by this person, but it will be the last. If Walgreens doesn't hire people with basic customer service skills then I feel sorry for everyone that has no choice but to go here. Please do yourself a favor and go elsewhere. The workers here have no desire to help people or give any understanding to the fact that you made your appointment well in advance because you are quite at-risk for complications. You will have your appointment continually pushed back and all the while being treated in the most callous, unprofessional way imaginable.
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July 2023 by Eric Benkarski
Absolutely horrible customer service. This place and the people working there are tense and awkward almost every time I stop by. Would recommend avoiding as I will be doing in the future. If you're employed here, might I recommend running far far away.
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May 2023 by Lisa Roshak
I like Walgreens since they fill my prescriptions from my doctors office from Internal medicine .they filled my prescription for a 2nd inhaler on May 4th so I could feel better .while my mom and I were there I got a bag of the Parmesan Garlic pretzels and they were really good , I also got a bag of the Baked lays chips they were good to .
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December 2022 by Aurora Dobbs
It’s a busy pharmacy and sometimes takes a while to get meds. But if you have the app, it helps because they notify you when it’s ready. The pharmacists are always friendly.
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December 2022 by richard salo
Horrible service you're just a number to them. Be very careful you'll pick things up and if you have a copay and have a coupon they're too lazy torun the coupon .. they charge your accounts and once you leave with it there's no way to fix
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November 2022 by Miriam Dwelley
I used to love Walgreens. I switched from my old pharmacy because they were so much better. What happened? Came in yesterday from ER they said there was an issue but they fixed it and it’s be ready later. Was never notified. Went to my dr today got two new scripts. They didn’t receive them, fine. But then told me the one from the ER was invalid and could not be filled. What? Not to mention the girl who waited on me was rude and no empathy at all. This is health care customer service! I wouldn’t have a job if I acted that way.
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October 2022 by colton marten
My wife went yesterday to pick up my son's behavioral medicine and waited in mind for 10 minutes and then was told that they had to fill it and to come back in about 20 so then she left drove around for 20 minutes came back waited in line for another 10 minutes just for them to tell her that they do not have that in stock right now but they will have it tomorrow well it is tomorrow now and they do not have it and I was just told it it takes at least two days for this medicine to come in from when they order it we are switching to a different pharmacy. Very disappointing
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September 2022 by Ryan Hanson
Went through the drive-thru to get a prescription that I got from the walk-in clinic because I am sick. Pharmacist asked if I needed it today.. I asked “yes please” she said it would be ready at 4 o’clock. That’s fine, but when I come back at 4 o’clock I’m told it’ll be 2 more hours. Meanwhile people are waiting a half hour at the drive-thru window because they refuse to leave without their medication but I have to wait 4 hours. This is pathetic service especially for a PHARMACY. DO NOT GO HERE
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September 2022 by Wilson Personett
Super slow and kinda rude. Had my script ready and then they could not find it. They found it after 10 minutes but proceeded to help 4 people who arrived after me. Not cool
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August 2022 by Jeff Glaggle
The pharmacist is always helpful here. Good service and selection of health care items.
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February 2022 by Chelsea Havenor
Pharmacy has been closed for two days and I’m without my medication resulting in a stress rash all over my body. I called this morning to see if the pharmacy would actually be open at 9, the girl on the phone told me it was going to be open so I took a break at work to drive to get it to find out the pharmacy was closed again today. Hopefully no one with anything more threatening than me needed their medication from there the past two days because this pharmacy is unreliable. Time to find a new one.
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December 2021 by Tricia Rymal
If I could give 0 stars that would be more appropriate! This is the absolute WORST pharmacy I have ever experienced! They never have monthly medications despite calling each month and being told they were ordered! The pharmacist is very cold and unconcerned about customer needs! The rest of the pharmacy staff is incompetent! Avoid this place at all costs! There is no accountability for constant mistakes!!
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October 2021 by Jude Hall
Today I received my Covid-19 booster shot from Walgreens in Marquette. I was impressed by the friendliness and efficiency of every staff member I saw. They are as understaffed and overwhelmed as everyone else in the health care industry, so it’s important to remember that they are part of the heroes. The people that I met today came to work with smiles on their faces. It was very busy with the vaccination line, the drive up pharmacy window, phone calls, and the pickup line indoors. Maybe some people had to wait a few minutes for service, but everything moved along very smoothly. Bravo to the pharmacy staff, and know that you are very much appreciated ??????
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September 2021 by Lewis, III Steele (LEWIE, 3)
Great Store Always Has My Mom’s Meds When They Are Ready The Service Is Good To Well Done
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July 2021 by Linda C.
Horrible pharmacist!!! Would give minus stars if I could. We are from out of town. My husband was in terrible pain from an amputated finger. A prescription was called in yesterday early afternoon by my doctor to help. However, Walgreens hadn't looked when I got there at 4:45 pm. Why?? Then, after asking them, the Walgreens app quickly said ready - filled 7/12/2021. Again, why???? However, they said give them 15-20 minutes and it would be ready. That's fine. I assumed they had now at least looked at it. I would wait. At 5:14 pm, they called me to the counter and said the prescription was wrong - "not signed" and would not give ANY further details on issue. I understand and respect pharmacy law and I'm not stupid so proper documentation wasn't my issue. I figured that out myself. I hadn't realized it was a controlled substance in Michigan when it was not in Florida and Walgreens needed more documentation. That's all he had to say at 4:45 pm and it would have been fine. The real issue was customer service and sheer empathy. He waited until the doctor was closed to even look at it when everything appeared ok. Had they looked at 4:45 pm, I could have resolved before doctor closed and got it filled. Seemed totally intentional, lazy and non customer service oriented and his people were catching his seriously bad attitude. Today my doctor sent in what they needed early in the morning to avoid time issues. I knew because my doctor sent me a portal note time stamped. Then, the Walgreens app said it wouldn't be ready until 5:34 pm. (again after doctors hours). I feared a repeat. I called so we wouldn't have the same problem and his attitude was atrocious!! He said he "it wasn't there (which was a lie) and he would "get to it when he got to it". He was just nasty!!! While waiting yesterday, he did the same to others. I said forget it and I would take it elsewhere. Even had issues with this guy's sloppy work and poor attitude when I got to Walmart. He had erroneously and ironically marked it as filled at Walgreens so Walmart couldn't fill it at first. Walmart was helpful though and called Walgreens to get them to fix the wrong record. DON'T use this Walgreen if you want "health and happiness" per their motto. I heard 4 people say they were moving their meds in the 30 minutes they had me waiting yesterday. How many more have been treated this way? They really need to fire him!!!!! I worked in as a VP of customer support at a very large company and I sooooo would have reprimanded him and then fired him if he didn't change. If this happens to you, call corporate Walgreens customer service and open a complaint case.