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May 2025 by Terri Pachell
This is a fantastic tax place they are quick but very make sure that you get all of of the important new tax breaks..
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April 2025 by Peter G
DO NOT USE!!! beyond incapable, dont know what theyre doing. Gave me the wrong advice on Schedule F for YEARS!!! better to not file than use this office. 0/10 recommend.
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March 2025 by Keith Bouffard
Last year, my wife and I entrusted Jim Orr, the manager of this office, with our tax preparation. Despite his claims of extensive experience with young professionals and physicians in our area, our appointment proved unproductive. Mr. Orr failed to complete our taxes, ultimately filing an extension due to his inability to meet the deadline. What followed was a frustrating, multi-month ordeal. We were left in the dark, with repeated calls to his office yielding no updates on our tax filings. It was only after I escalated the matter to his regional manager and corporate that Mr. Orr finally took action, spurred by the pressure from his superiors.
This experience revealed a profound lack of professionalism and competence. Mr. Orr's initial claims of expertise were starkly contradicted by his abysmal performance and poor communication. We felt taken advantage of and deeply dissatisfied with the service we received.
In stark contrast, this year's experience with the Albion office, in collaboration with the Battle Creek office, was exemplary. Our taxes were completed within a week, and we received exceptional service throughout the process.
As a professional in this community, I strongly advise others to avoid Jim Orr and his office. Their handling of our case demonstrated a clear disregard for client satisfaction and a lack of the necessary skills to deliver timely, competent service. Jim Orr's conduct was unacceptable, and I urge potential clients to seek alternative tax preparation services.
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November 2024 by James Berry
Pam is fantastic! She always ensures we get the best possible refund on our taxes. Her friendly demeanor and professionalism make the process stress-free. Highly recommend her services!
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April 2024 by Michelle Maloney
Horrible Service. Couldn’t get calls back. Taxes were filled late. This place caused me so much stress. No one should be treated this way.
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March 2024 by Janna Heidenreich Harris
Betty Ford is both professional and friendly. She accurately filed my tax return. She will look at previous years I did myself at no additional cost. I appreciate her expertise! I highly recommend H&R Block.
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May 2023 by L Gilbert - White
Excellent service!
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April 2023 by Karl Lander
Enjoy going to the h and r block in Marshall, recommend greatly people there are so nice
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February 2023 by William Travis
I recommend using the H&R Block branch in Marshall, MI.
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February 2023 by Larry Bryan
was told 130.00, after we got done they wanted 205.00, the Guy seemed very confused,and had to ask several questions to complete My very simple tax return, WILL NEVER GO BACK THERE!!!
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December 2022 by terry gertson
Was very comfortable with the service that was provided
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September 2022 by Ashlee Ann
Love the service
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September 2022 by Brenda Stockel
Too expensive for the tax preparation.
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September 2022 by Benjamin Shaffer
Cause The Tax prepare Was Awesome
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September 2022 by James Patrick
Very friendly and knowledgeable tax preparation by Jim
