Marshall Community Credit Union is highly praised for its helpful and professional staff, who treat customers like family. Many customers appreciate that it is their preferred banking option over larger financial institutions, citing positive experiences with refinancing vehicles and assistance in buying homes. The staff is consistently described as helpful and informative, with specific praise for representatives who go above and beyond to resolve issues. However, some customers mention that the website could be improved to allow real-time transaction viewing, as current online features are limited. Despite the occasional frustration with card services, such as card blocks during travels, overall, customers remain loyal and satisfied with the service they receive. The credit union’s focus on caring for its members and providing quality service makes it a recommended choice for banking needs.
Great Credit Union to do business with. Staff is very helpful and informative. This is the first one I've belonged too, and will bank here instead of major financial institutions
November 2024
Overall the Credit Union is good. However, I wish they would update their website to include things like being able to see your transactions. There is no way to click on anything and see the transactions in your accounts in real time.
September 2024
I've been an MCCU customer for many years and wouldn't do my banking anywhere else. I have had only positive encounters with MCCU employees.
