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March 2024 by Lish Brooke
Very Helpful . Thanks to the guy working late last night when I brought my son in. You were very kind and sometimes diff places will try and get you to buy most expensive products, this wasn't the case and I appreciate that
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October 2023 by Lucas Cairns
Bad customer service at this location. Worked with Nick who made things much more difficult than they needed to be for a simple transaction and talked to me like I was an idiot when he was the one making it difficult. Do yourself a favor and go to AutoZone down the road everyone there is very nice never had a bad experience there.
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September 2023 by Aaron Leightner
Manager Brandon has really bad service and allows us employees to be disrespectful to customers.Will never call for parts again will order off from amazon
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July 2023 by Tristan McPherson
Nick and Carl were very helpful with a battery issue I was having with an Optima Red Top I purchased from here. Very knowledgeable and helpful. Thanks!
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May 2023 by cambfoolin
The Manager Nick and his team were EXTREMELY HELPFUL! Saved me so much stressed and I actually felt like they cared and wanted to help me. I HIGHLY recommend this place to anyone. THANK YOU NICK AND TEAM!
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May 2023 by Ryan M.
Manager was super disrespectful and hostile. when I went in he was taking badly about a customer that was before me.
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April 2023 by Drew
I wouldn't recommend coming here. The employees aren't knowledgeable in the automotive industry, just a cashier. They are disrespectful and hostile if you try to return an item. Too many automotive stores within the area to be treated like this. Go somewhere else!
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March 2023 by William Holmes
The mason michigan location is awesome very helpful and friendly staff.
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March 2023 by Andres deJesus
Good service, friendly and helpful staff ?
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November 2022 by Brian Cheeseman
Parked my truck less than 100 feet from this store. Truck would not start due to a battery that went bad. Walked down to this store to get help. They would not loan me a tool, then they would not take a payment by phone for a new battery. Thanks for nothing! Too bad I had to give you one star, no star should be an option. That’s OK. AutoZone helped out. I am not from the area. I do have friends and family in the area that will be going to AutoZone from now on.
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November 2022 by Scott Cheeseman
I was having battery issues with my truck . I was right across the street in a motel room as for my work in the area . I asked if they had a battery charger that I could maybe used . Before I could finish the lady said we don't do that . I thanked them and left . I did manage to get the battery out and returned to the store to purchase a battery and carried the old battery their I explained that my brother was going to pay over the phone with his credit card I was told that they didn't do that anymore. I grabbed my old battery and had a friend drive me to AutoZone where I was able to purchase everything I needed . My brother was able to purchase everything I needed over the phone . Thank you AutoZone
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October 2022 by dale kramer
experienced, helpful, large array of quality parts
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May 2022 by Sharon Sunderlin
Very helpful and even opened the door when they saw my hands where full!
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May 2022 by Dustin B.
Needed oil and filter. Gave all the necessary info, year ,make, model. I did mention i believe it to be a 6.0 liter. Eric said 6.0 wasn't an option. He said it must be a 5.7. Wrong. Bought 5 quarts of oil, the filter and a funnel. Drove back home, filter wouldn't fit. Returned the new (wrong) filter and was told by Erics boss Sean "sorry no refund", it's been previously installed." I said " I never put it in, how can I install if it doesn't go on??" "You gave me the wrong one". Eric piped in and said I should have had the engine info. I said maybe your computer is wrong or you typed it in wrong?? I told them I will never purchase anything from Advance. They lost all future purchases over a perfectly fine filter they got wrong and refused to refund. What a d*** business model. Taking the oil and funnel back tomorrow lol. Left there, went went to Autozone and voila, the right oil filter popped up on their computer.
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February 2022 by B L
Both customer service reps were really helpful! I didn’t catch the one girls name, but the other rep Zoey went above and beyond and helped me replace my wiper without asking! Thank you!!
