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April 2024 by Patience Miller
All of the baristas here are very nice and have a good, easy manner. I've always had good service and my drink has been just as I ordered it.
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March 2024 by Melissa Black
I don't usually put my complaints in dumb reviews. But today. Today was thee WORST service I have EVER had going to biggby. I have gone to so many. Yes MANY. But Jamie at Mason biggby. You kinda super sucked with your customer service today. YOU heard wrong, that wasn't MY fault. You admitted that you heard wrong. And then still told ME it was my fault. And told my passenger that customer isn't always right but yet YOU SAID YOU HEARD WRONG. I really don't care about having the pay the extra almost 2 dollars for YOUR mess up. But your attitude control, sucked. You're attitude alone about the problem SUCKED.But thank you for the drinks that were correct, and thank you for fixing the mess up.Just learn better customer service.Also, I hope YOUR corporate call on yourself worked out for you.
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March 2024 by Claire s
They are nice but sometimes not as much.Wheelchair accessibility: There is wheelchair parking, and they have a drive-through if you can't leave your car.
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March 2024 by Tameeca Mahlich
Nice staff, clean and comfortable environment, and DRIVE THROUGH!!!!The nicest people, great customer service !It asked me to update my review, but it remains the same opinion.
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February 2024 by Fawn Mcphee
I went into biggby 2-10-24 and placed a big order and when I took a drink of my coffee it tasted funny like they used the wrong milk or didn't add flavor. My husband's was wrong to.I'll never go back to the Mason biggby. Spending the money I did I expected better.
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February 2024 by Drake Bowen
I can't share in a paragraph the amount of damage this manager has done in our town. Search biggby boycott mason on Facebook and spread the
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January 2024 by Ker Bear
Kind staff at this location.
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December 2023 by Swk K
Drive thru or walkin store. Coffee and fresh goods.
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December 2023 by Tina Ruehs
The service at this location is really disappointing. Instead of the young man at the drive up scanning my coupon he just said we don't accept coupons with several locations at the bottom. I asked if he would scan it and he absolutely refused. I will not go back to this biggby. It's getting to the point the coffee isn't worth it anymore.
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November 2023 by Kiley K.
they are absolutely slammed today with the morning rush and with only 3 of them. they are working their fastest and being so kind. 10/10 experience.
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October 2023 by Sydney
The staff has been quite nice each time I’ve been here, but the last time I went I got food poisoning from the sausage bragel:(I probably should have known something was off with it after the first bite cause it was cold, I still ate half of it because I was hungry and didn’t see the harm at the time.I do really enjoy the coffee that they make though.
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September 2023 by Charli Moss
Worst biggby I've ever been too.Staff was OK. Took 20 mins with only 1 person infront inside. But the drive thru was cleared out twice. Doesn't give the Military discount. Which I appalled at. Will not return.All my vet friends shouldn't either and if you support our Military then you won't either.
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August 2023 by Jackina Case
Jamie and all her crew make the best drinks ever they are friendly and give a great experience every time I get my drink from them!!!!!!
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August 2023 by Kit C.
Don't go to this place if you have food intolerances or allergies. The staff said they could make my drink without milk, however it had milk in the mix and employees did not know or share.Dietary restrictions: Poor knowledge from staff about ingredients
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July 2023 by A.M. Cummings
Very professional & customer friendly environment. Great service!