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May 2025 by Mike P
To Whom It May Concern,
I am writing to formally express my dissatisfaction with the treatment I received while attempting to open a business checking account at your institution. The experience was not only frustrating but also deeply unprofessional and, in some respects, potentially in violation of privacy standards.
Despite having no history of bad checks or any relevant issues that should impact a business banking relationship, I was denied an account based solely on my personal credit history. This practice is both discriminatory and counterintuitive, especially for a business account where personal credit should not be the sole determining factor.
What was most upsetting, however, was the conduct of the staff member assisting me. During the application process, she publicly disclosed my past bankruptcy from 2017 in front of others within earshot. This was humiliating, degrading, and an unacceptable breach of my privacy. Sensitive financial information should be handled with discretion and professionalism, and this experience was anything but that.
I am frankly relieved that this occurred before I became a member. If this is how your institution treats potential business clients—especially with regard to confidentiality and respect—I have no interest in becoming involved.
I urge you to review your policies and staff training related to customer privacy and credit evaluation. I hope this feedback will prompt necessary changes to prevent others from experiencing similar treatment
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September 2024 by Lexis B
I came in for help getting a loan & had the pleasure of working with Jami S. She was so sweet & helpful. Felt like she actually cared about the situation I was in & was just overall a great experience. Thank you Jami!!
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August 2024 by Kurt Hamel
Legit the worst customer service
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June 2024 by Samantha Mathers
Wonderful experience with Shanna. She was beautiful and gave me very useful information concerning my account. I am thankful for this branch and location. I’ve been a member for MANY years. Way to go MSUFCU!!!
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January 2024 by David Clinton
Okemos bank this morning was over-crowded and I waiting 22 minutes and left without banking issues resolved. Never again will go there. Central Park
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November 2023 by CorrChoice of Mason Maintenance
Not sure why 3 times in 6 months I've sat at the video teller with zero acknowledgement . You have no idea if they even know your there . Why isn't there a approximate wait time timer when they are busy to let you know your in line and about how long you'll be waiting !! I've pointed this out before and they still haven't fixed this issue . This equates to poor customer service !
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July 2023 by Donna Devereaux Couch
Great staff!!
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June 2023 by P. Wood
Super customer service from Brandon Harris today. He has a great attitude and was very helpful. You have an outstanding individual working with your customers. Thank You.
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May 2023 by Stephanie Marie
I've never had an issue at this location. I use the ATM frequently, been inside a couple of times. Staff are always incredible! The ATM is always quick! I've had the ATMs give me both tens and twenties, I thought it was odd at first but I've gotten used to it.
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March 2023 by Rick Smith
Sara is a wonderful representative for MSUFCU.She was extremely helpful and very professional. I loved our interaction and left feeling great about being a member!!
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February 2023 by Kathy Crawley
I got a scam call from what looked to be from "MSUFCU". I went to the Mason branch and was helped by a very nice young lady. She got me new credit cards and some hints on future scams if they happen.I really like the Mason branch with the exception of no quick teller options. I usually use the ATMs as I don't care for the sign in method if you go into the branch. At least not for quick deposits or withdrawals.
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February 2023 by Veronica Coates
Shelby is excellent! Very outgoing and makes going to the bank fun. If you get the chance work with Shelby.
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December 2022 by Roy Wolfe
Very friendly and helpful
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July 2022 by Carolynn Patterson
Convenient location. Staff is friendly, knowledgeable, and efficient.
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December 2021 by Drew
The new lobby setup at the Mason location is very inconvenient for the customer who is looking to run in and out quickly. There is no reason why you can't have a teller window open for withdrawal or deposits only instead of making you use that cumbersome check in procedure on the tablets. I won't be back inside until that changes.
