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September 2023 by Jane E Alexander
Excellent customer service! They even caught something I missed after I left the store and called to fix it. Truly amazing to work with!
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September 2023 by Omar Lopez
Mason T-Mobile was the best customer experience I’ve ever had. I was porting my numbers from Verizon to T-Mobile cause my service with Verizon sucked. I was even talked into dropping my $200 WoW bill for $30 home internet because I got voice lines with my internet, and they also paid my cancellation fee with WoW. I came in and was instantly Greeted, was even offered a glass of reverse osmosis water by the manager with the great mustache. I was working with someone name Omar surprisingly was the only other Omar I’ve met in my life living in Mason my whole life. I was hooked completely up, T-Mobile bought me outta my contract with Verizon and I got to keep my phone. Very polite and professional made my t-mobile experience porting over seamless as possible. 10/10 will be coming back.
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August 2023 by Hayley Simpkins
Had a great experience here today. Everyone was super helpful and we got some awesome deals. Definitely recommend!
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June 2023 by Tyler Wilson
Great deals, super helpful employees. Couldn't ask for anything better!
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June 2023 by Jenni Jones
Exceptional customer service ? Store was clean and well maintained.
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June 2023 by Debbie Jones
Great customer service
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June 2023 by Tiffanie McGee
Great 5GHz wifi router, dang mobile for me!
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May 2023 by Tiffanie Denby-McGee
Great 5GHz wifi router, dang mobile for me!
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April 2023 by James Garner
Had to drive to Okemos for help.
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March 2023 by Kelly Taylor
We’ve been T-mobile customers since the beginning. We went into the store to upgrade our phones today and the guys in there knew exactly what to do. They were fast, efficient, and got us a great price! It was by far one of the best experiences that I’ve had at a T-mobile store, ever and it didn’t take forever.
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March 2023 by Dustin Taylor
Expectations exceeded. Went in expecting to spend a certain amount after talking with Customer Care, and was surprised by the ability of T-Mobile Team in Mason.They made the experience of upgrading phone easy and comfortable.I would recommend driving to this location among any other surrounding.Thanks for the help!
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January 2023 by Every Thing
I had to disconnect from t mobile home wifi to even write this.. And I have t mobile cellphone service that works way more reliable.. Terrible, it shows you have great signal on both strength and 5g but internet went FROM OLover 100MBS TO . 5MBS yes . 5 very unreliable and the customer service just tells u to Un plug it to rest the gateway and they would call back the next day to see if issue was fixed. We'll I did this 2-3 times no call backs spent over 6+ hours on phone replacement modem, with no one wanting to help get my problem fixed when I had the same internet no changes worked great for 6 months then BOOM can't even load a web page.. Without video.. went to and no one wants to figure out why
