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November 2024 by Rock Metal
Went in to use the range. The counter was friendly and the range officer was elite. Explained safety well. I went in smiling and it was returned. Great experience!
Edit: Was a great experience, not recently tho. Walked around for 20 min with no acknowledgment. I was ready to buy a rifle for $1800. Loss of a sale, loss of a customer. Gonna just go to lead bunker in Jackson from now on
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November 2024 by Gabe
Their customer service is decent. However, I don't understand this shop and their FFL fees. They ordered at store for me then still charged a transfer fee, which was $50 dollars, changed from $40 when I previously called in. I drive to kalamazoo now instead because it's the same process and there is no fee what so ever for transfer. I'm supporting your shop and still getting charged a transfer fee isn't good business. I will go somewhere else in the future. Both times I've been in they seem to get enough business to not be charging huge margins on FFL fees. When I do pay for one it's $30 elsewhere. Kind of a slap in the face.
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November 2024 by Charles Ross
Arrogant and over priced
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October 2024 by Robert Montgomery
Great people to do business with. Had most of what we were looking for.
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October 2024 by Brian Fitzpatrick
Great inventory and pricing plus I cannot say enough good things about the employees!! I will drive from GR to Holt to deal with them, they are an awesome group of guys!!
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October 2024 by Steve Schouten
Helpful folks. Great selection
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September 2024 by Aaron O'Connor
Yesterday morning, I came here for the new shooter package. I actually debated on whether or not to actually do something like this. But as it turns out, I am very thankful that I did. There were several things that I never even thought of, being new to shooting a pistol, that was brought to my attention. The experience also gave me chances to asked several questions of my own, from things like how my bifocal glasses make a difference in shooting and how I should aim, and even the chance to shoot with my left hand, just for a couple examples. I personally think this new shooter package is a great thing for a first time shooter to go through, and definitely recommend it!! And of course, can't forget the icing on the cake, the staff was friendly and helpful the whole time I was there. Thank you!!
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September 2024 by C T
In my experience, this particular firearm store exhibits passive-aggressive behavior. A couple staff memebers were kind but my brother had his identification documents thrown disrespectfully onto the counter. As a improvement safety precaution, I encourage that before engaging in indoor shooting and firearm safety protocal, all participants should also be instructed to cease target shooting immediately if the target hanger begins to swing from side to side after unintentionally struck by a bullet then reset the target hanger and proceed to fire. No one wants to think that they are unintelligent it discourages the new to average consumer from being a proud legal firearms owner or someone who wants to just safely enjoy there first time shooting. The staff members of total firearms set the tone and everyone is held accountable for eachother and themselves. Sometimes customers don’t go to a store just because it has what they need or a price is reasonable but because they know the service is good.
Thank you.
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September 2024 by Elliot DePlanty
Not a fan, this place kinda sucks. The only good experiences I've had is when I walk in knowing exactly what I want and they happen to have it.
Came in this weekend with some cash and a loose idea of what I wanted in a (clay/trap) shotgun; just needed help being funnelled into a purchase with a loose budget by someone who understood their inventory.
The "salesmen" were more worried about banter and what was for lunch than helping the only customer in the store orbiting the racks for more than 20 minutes in obvious indesicion - i ended up finding exactly what i wanted at dunhams at a fraction the price and time.
Not the first time this has happened either. Years ago, I wanted to impulse buy a rifle and the guy was trying to talk through a mouthful of taco bell answering my questions.
I bought it anyways and came back a few days later for extra magazines; wherein the same person called me foolish for buying a rare gun and expecting parts to be available...Turns out he neglected the detail that it was 1 of less than 100 handmade dan wesson .22s...and ended up being worth 10x what i paid, so no hard feelings there but my point still stands.
Their neglectful style of customer service is soggy at its best and has been fatal at its worst, it really blows me away they're still open.
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September 2024 by Bryan Rials
Got two guns from them. One I got taken for should have done my homework. Second gun they took 50 dollars off which took it back to average price at best! Range is over priced. Staff was ok but treated most people poorly. Go to NOT JUST GUNS DOWN THE ROAD Mike is way more of a people person and didn’t seem to shy away from a offer or price match and ya I bought a gun and would go there again!!!
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August 2024 by Name GoesHere
Went to TF today for my first experience. My goal was to experience their First Time Firearm Pistol Training. The instructor Fred was kind, experienced, engaging, educational, and absolutely an awesome dude all around! I highly recommend Total Firearms for their supplies, their team members, and their training.
I am planning to return for their CCPL training and licensing, in the future.
For those with friends and family members seeking a extremely well versed first time learning experience with an awesome instructor, check out Total Firearms and ask for Fred as your instructor.
Thanks, TF!
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August 2024 by Epix284
Bought a used reproduction M1A1 Thompson from them at a local gun show. It had lots of feeding issues. They took it in and had it shipped back to Auto Ordinance for repairs free of charge.
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August 2024 by Andrew Gallavan
Came in to get some ammo about 30/40 minutes before they closed. Staff was super friendly and helpful and answered my questions. Even though I kept apologizing for coming in close to closing, they said to not even worry about it. It was a great experience and would go back there again.
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July 2024 by Patrick England
They have a good selection of fishing lures and live bait.
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May 2024 by John Curran
The staff here usually seem grumpy.
Why is there no female staff here?
