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May 2024 by Jeremiah Suarez
Paying customer asked to use the restroom. Was told to get "permission" from the ladies in the back. Well the one is unprofessional. Looked me dead in the eye and rudely said, "we don't have a public restroom." No public restroom at a hardware store? Cashier was slow and not very friendly as well.
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February 2024 by Jeff Latham
We phoned first ! How refreshing to speak with a competent associate. They had just what we needed.....
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January 2024 by Dee Edmunds
Love this place! I just go in an ask if they have this weird thing in my hand an they take me right to it an tell me what's its called! Game changer compared to big box stores!
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December 2023 by Chris Labadie
As soon as I walked in two employees asked how they could help. When I told them what I needed, one of them immediately retrieved it for me, carried it to my truck, and helped me load it.
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November 2023 by Mike McKinley
Surprisingly most times they have what I need
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September 2023 by Don Sobczak
Excellent help. Have everything you need
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August 2023 by Donna Lietzau
Oh my goodness! Russel was amazing at helping us find bolts for wall mounting our new TV. He was spooky good. ❤
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August 2023 by Ryan Daam
Good customer service, pointed in the direction for what I was looking for right away.
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July 2023 by Audrey Thompson
I love this place and have been coming here religiously for 20 years. Somehow, they always have what I need, allowing me avoid wasting my day searching around the big box stores, and even better, everyone who works there is extremely nice and helpful. I always get assistance finding what I need. Today, they allowed me to purchase an already-assembled cart, saving me a lot of time, same price as Tractor Supply. In my opinion, things are priced very fairly. I'm a big fan of Neil's.
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July 2023 by Nick Thies
I stop here often. Helpful staff and good selection of hardware items. Largest selection of fasteners around.
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July 2023 by Ryan Steele
Neils is great when you need something, but lately more and more things don't have prices, some things with price tags have the prices blacked out by a Sharpie and no new price added. Makes it hard to compare similar items when you are standing in the aisle.Overall, will continue to only come here in a pinch.
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June 2023 by Austin Snyder
good business, always someone who asks if i need any assistance and they have a good selection of American made Channel lock tools compared to a lot of other stores that only really sell craftsman and makita.
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May 2023 by Brandon Balentine
I have really enjoyed going to this hardware store. Sure the prices are a little higher, but it's much closer to me and the employees actually know their stuff. Last night, I went there for a few plumbing parts. The lady working the desk greeted me kindly as she always does and pointed me accurately to the right isle. An older gentleman helped me find the parts I needed and knew plumbing so well, he even gave me a better plan than I had originally come up with. It's such a night and day service difference between them and the big box stores. I very much appreciate their customer service!
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May 2023 by Mark Rambow
They always great you with a smile. Had to get a furnace part was more than I had so the cashier helped me out so we had heat that night. Will stop in to pay back . Thank You.
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April 2023 by Jennifer Lipps
They are pretty helpful, but I did notice one thing that irked me. On the way in I saw their “no refund without a receipt” sign. Then when I checked out, the cashier never offered me a receipt. I didn’t bother to ask her to give it to me, because I know I will not need to make a return but to not even ask me if I want it is rude and sneaky.
