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January 2024 by Joe B.
Trek is a great name and this shop offers a large selection and exceptional service. I sold my Raleigh Pro this fall to a collector on the East Coast. The staff facilitated the shipping for me at a reasonable price.
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October 2023 by Maegan Johnson
Fantastic place. I brought my old bike here for cleaning and parts replacement, and my partner also got a new bike. Dan was extremely knowledgeable and helpful in answering all our questions, and even questions we didn't know to ask. Definitely someone who's just passionate about bikes and helping others to share in their joy! We will definitely be using Trek for all our future bike needs!
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September 2023 by Joshua (Josh)
Been in twice to drop off two different bicycles. Worked with Dylan on the mechanical side. He was very friendly and approachable and wasn’t at all the grumpy, condescending bike shop dude some shops have. Plus he remembered me two weeks later when I came in to pick my bicycle up. Which I appreciate. Will use the shop as my go-to.
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August 2023 by Rob Zwemer
The service department is amazing. I am very happy with the bike I purchased but the service department will keep me coming back, even with my non Trek bikes.
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August 2023 by Justin Day
Took my very expensive triathlon bike there for some repair work. They honestly fixed 1 of the 3 things I paid for but created 3 more problems. Picked the bike up and found a broken part...they said they will pay for it if I find one(kinda feel like they should of had to find it) then mechanic calls later and says we didn't touch that....so....? Later in the week I cant ride it because the chain isn't on correctly and does damage to the derailer....I call and talk to them and of course they say we didn't touch that either but we will call you back and see if that could be replaced without doing the whole thing....(no call back)....now the brake rotors and pads that they did claim to fix still isnt right....I decide to look at it more and the snap pins that go on the pins that keep the brake pads on the bike are missing and one screw was loose and almost out....seems like that is kinda important. I hate being that guy to leave this kind of review but I paid roughly $250 bucks for them to not fix my bike and create 3 more problems on a almost 9K bike.
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July 2023 by Zane Nachazel
Went in to purchase a Malin 6 that I've been thinking about for a while. Dillon ended up helping me out, letting me test the bike before making a decision. He did a great job at explaining all the features. Asking all the questions that I wouldn't think of before walking out the door. Absolutely love my new bike and couldn't be happier with my experience at this store.
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July 2023 by Ryann Warner
I've taken my Verve out every day since purchasing from Dillon. Happy to be able to take the bike with me after purchase rather than purchasing and coming back after mechanics take a look at it like some other shops in the area.
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July 2023 by Mitchell Gast
Loved our families experience at Trek in East Lansing. John was awesome. He walked us thru everything, made sure we got the right bike and right helmet for everyone while also staying within our budget. I would recommend Trek to everyone. The way we were treated from start to finish was outstanding.
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May 2023 by Carl Dennis
Because I have been a Trek owner for years and many dealers over the years, this dealer is superior in my opinion. D. Smith is the greatest. ??
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May 2023 by Lori Baker
Out for a Saturday bike ride had a flat tire. We got a ride to the store and they fixed it for us and got us going again! 10 miles later we had another flat and they sent Dillon out to fix it for us! What a great place with GREAT SERVICE!
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May 2023 by Jason Mullins
Extremely knowledgeable staffSpent a lot of time with us and answered all our questions. They seemed to really care that the customers were happy and got what they really wanted.
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May 2023 by Gretchen Derr Mullins
Worked with us to understand the need we were looking to fill with a new bike. Answered all of our questions and spent time making sure the bike was ready for the road/trail before we left the building.
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April 2023 by Angela DeVore
Dillion was very knowledgeable and helpful with any questions I asked! He provided great customer service. He also helped order me the appropriate bike rack for my car, put it together and installed it on my car for me! That was a huge help to a (somewhat) novice bike rider!
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April 2023 by James Clarkson
John runs this place wonderfully, I could not be more satisfied with the service my whole family gets here. I rely on this place, just purchased a beautiful Topfuel 8.
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March 2023 by Fred Jastrow
Fast, friendly, reasonable, expertly done!Reputation is earned not given! Thanks Trek Okemos! (Especially Dillon)