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February 2024 by Meagan Warfield
The decor is super cute! It was our daughter's birthday so she had to pose with the wall. We had never been in so we weren't sure of our options and there were no other customers in the building at the time, so I felt that the staff being frustrated with us was a little rude. The shakes were great but for basic blended ice cream it was pricey. They had a lot of flavors and their freezer was fully stocked on cute cakes. Overall, we would go back and recommend it to others.
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October 2023 by Danielle C
This is our favorite location. We've purchased 3 cakes and they have all been perfect.
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September 2023 by Sylvia Lin
Local kids like to meet here with their friends and have some ice cream
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September 2023 by Nancy Lansing
The BR 31 product is quality. I find it to be way too soft, almost soft serve consistency. Not at all great for cones, kids, and taking time to enjoy the treat.
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September 2023 by PD Wilks
Tried this out last night and the two employees were very friendly and helpful in finding the right ice cream coffee drink. The cappuccino turtle we got was very good.
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August 2023 by James Mack
People are always nice when I go there
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August 2023 by Deb Gleason
Great choice of of ice cream flavors. Very tasty. Speedy service
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July 2023 by Tara Collins
Just stopped in and leaving with a smile on my face. The place is very well kept and clean and stocked up. Olivia was very helpful, kind, and her smile made me feel good. 10/10 would recommend this place and come back for more!
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July 2023 by Ashley Stofer
For the second time, they messed up a special order cake for a birthday. The first time was salvageable, today....not so much. This was the only special request my niece made for her birthday and it didn't happen. I will not be back ever and I urge anyone who places a special order online to call and verify date and time of pick up. Maybe multiple times. The offers made by staff to make it right were a joke and the staff seemed more inconvenienced than concerned about their mistake.ADD: Receiver 3 calls and 2 voicemails while I was with family on a holiday weekend, did not answer. Last voice mail stated that I needed to call to get my refund, but one of the staff members told me on Sunday when I was at the store that she was processing my refund at that time. Please get it together baskin robbins.
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July 2023 by Susan Froetschel
I tried one store and then I heard that Baskin-Robbins in Okemos provides fun, creative, wonderful cakes. The decorator transformed the polar bear cake into a cat - and as you can see, she captured my request perfectly. Thank you so much (and this employee should be in charge of cake decorations for the entire company!)
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July 2023 by Ashley S.
Placed a special order for a birthday cake online and received confirmation. Arrived to pick cake up to fi d out it wasn't done. Staff blamed other staff for writing down the date incorrectly. After waiting for 10+ minutes, they offered for me to pick up the cake tomorrow or choose from the pre made cakes in the display case. I requested a refund. Staff seemed more annoyed at the inconvenience than willing to help. It's a shame because I do like the store and the last time a special order was not ready when promised, they were able to put it together but this time was a joke. If you choose to entrust them with a special occasion, I urge you to stay on top of them so they don't ruin your special event.
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July 2023 by Joanna Ryan
Expensive place considering I can go to artic freeze in old town and get a med soft serve strawberry / lemon twist dipped in chocolate for 3.75
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July 2023 by dark duk
Decent icecream. Fun seasonal flavors. And samples.
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June 2023 by Yoshi Kuronuma
Good ice cream and good place hangout especially summer season. There many flavors you can chose from and also you can buy or place order for ice cream cakes here too. Dinein space is available inside and also has a bench outside of shop too.
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June 2023 by Kurt Lambright
Great flavors and decent prices. Would recommend if ice cream is your thing.
