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February 2024 by TAMMIE BROCKWELL
The people in the store are great but if your shoes are not in stock, don't have the clerk put in an order for you. Journeys canceled the order the store placed after a week because the shoes went out of stock but didn't contact me to let me know, I only found out when I tracked my order to learn they canceled it 10 days ago, 16 days after I paid- The people on the phone are extremely rude, and say they will refund my 170 bucks in an additional 4-6 weeks, and said it's not their fault their accountant folks are having a really hard time counting all that money being that Christmas just happened . The first customer care person hung up on me and I had to wait 30 min to speak to a second one. Just get the shoes in stock, don't deal with store orders.Update: I emailed the address the 'owner' said to, the customer service team emailed me back to ask for my email address... it is now 6 weeks later and no refund, no interest in helping me and the customer service reps are rude AF.
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December 2023 by mike shanks
Always great service
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June 2022 by Terri Mitchell
Cute shoes, good prices. Staff needs to speak UP! The music is so loud you can't hear anything ! Asking staff to repeat more than twice is a clue they don't care if we buy anything. Sorry.
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June 2022 by Yoga queen
Just ok. I hate how the workers try to push for people to but socks. Let me just look at the shoes and leave me alone, until I say I need help
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April 2022 by Jamie Stenberg
Always great service at any Journeys store I've been in!
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April 2022 by Anissa Najar
Got the best care, shout out to Ophelia for taking care of me and my friend!!!!
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October 2021 by Amanda M.
Love the discounts and the products... My go to for my shoe needs.. Tims baby!!! Uggs & hey dudes
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November 2020 by Steven Mcmurray
Friendy service. Ordered online and needed a bigger size. Had no problems returning and getting the right size.
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August 2020 by Hussein Gullet
Was great
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February 2020 by Staci Mizell
The staff was super amazing! The lady comanager was very polite, and oh so helpful! I will always come back to journeys because of the great customer service experience!! Thank you guys so much!!
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December 2019 by Kristal N
Staff was friendly but we didn't find what we were looking for at a price we were comfortable with
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October 2019 by Maddy Kerr
I came in today (9-26-19) for a momentous occasion of getting my first pair of Doc Martins. As every emo kid knows, this is a very important day. Anyways, they have an awesome selection of combat boots and I found exactly what I was looking for in less than 10 seconds. Kallie was SUPER helpful and asked if she could grab the size I was looking for. Of course that day I had forgotten socks, so they had try on socks for me to put on. They answered all my questions, it was fast and easy. Super shoutout to Kallie and Josie, you guys deserve a raise. I’ll be back to this location JUST because of their service!
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May 2019 by Tiffeny Mitchell
I love journeys!
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April 2019 by Andrew Puckett
Awesome selection of Converse!
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March 2019 by Amanda McCLURE
Love the discounts and the products... My go to for my shoe needs.. Tims baby!!!