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December 2023 by Mandolinman58
Visit here to talk with Financial Services (cuz I'm so filthy rich... Not!). First time in this branch. It's one of the new models of CU. No bank of tellers. No mysterious staff working out of side offices doing Lord knows what. Instead you walk in, register on a tabletn staying why you are there (walk-in, appt, etc) then someone pops out a glass enclosed cubicle and gently guides you to their desk where you do you business. I like both bank models (old fashioned and this space age model). Today's visit went well and swell until I got busted trying to take a picture of the interior. I guess that's what bank robbers do. It's deleted. Got some exterior shots though.
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February 2023 by Michelle Love
Very courteous and polite every time I am there. GO STATE!
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December 2022 by Belinda Cook
Speedy and friendly service, best credit union! Highly recommend them!
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September 2022 by Angel Payton
Please expect every other week for there to be a technical issues that stops you from using your card or making electronic purchases. I began a tally in February, and we are on the 27th disruption since. I would be embarrassed to have consistently caused so much disruption to those you service. There’s also never an email or text sent to warn you of such technical issues, they wait for you to call or enter the app to share that they are, once again, dealing with technical issues.
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June 2022 by Cathy Rodriguez
Over 6 weeks and broken promises to get a copy of a debit card. It sat on a desk for 2 weeks never processed, then told it would be 7 to 10 days nothing 2 weeks later the same run around, 2 weeks later the same run around and still have not received the card. This is the second time we have had total incompetence at this branch. They stopped mailing my elderly mother her monthly statements, she does not have internet. It took over 8 months and numerous visits and promises, finally we spent 45 minutes with a manager to finally get it fixed. This is horrible service.
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May 2022 by Melodie Wright
I came in today to make some adjustments to my accounts and I was helped by the nicest woman. I was in a bit of a vulnerable state and she was so considerate and non judgmental of me. I wish I had gotten her name because I really wanted to give her a shoutout!
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February 2022 by Jill satterlee
Attempted to withdraw from my account at their video tellers that they have installed in all branches now. They could not give me what I needed. The highest bill the machine keeps is a 50, and I needed 100s. I went to go inside, and no tellers inside.Gave this branch another try... this time, there was staff to assist me when I came in. It was very fast and I was able to get done what I needed. I would have given a 5 star, but I feel my first experience should still be considered due to lack of direction.
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January 2022 by Tessa Brown
Megan was extremely helpful and kind.
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August 2021 by Fernando Jose Saldivar
this new way of them doing the banking there. need more work. I witness many members walk out. the new sit down process seems to take longer?
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August 2020 by Robb M.
you must have a good credit report to open a checking and savings account. how does that represent the intent on which credit unions were formed? Answer: it doesnt.
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July 2020 by Kyle Leemon
Top notch service! They have always been very helpful. Nice locations as well.
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June 2020 by Stephen G.
grate msu baink had good times there lobby is veary nice nice staff
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November 2019 by Reginald T.
Great credit union, been with them ever since I was 14. They got great staff and great customer service. If I was you, I'd get a account with them.
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August 2019 by Jeremy Baer
Excellent customer service.
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August 2018 by Andrew Karlzen
I have often been greeted with smiles and thanked each time I left knowing I was helped in something I haven't done much before as putting checks in and what I need to do before I go in.
