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November 2023 by R.J. Stein
Collin was great. He was very knowledgeable and responsive. He seemed to really value our time and did not push us to a more expensive vehicle. He was honest and made recommendations the really appreciated so we could get a vehicle that was just what we were looking for.
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November 2023 by Marios Fotiadis
I recently purchased a new vehicle from Serra Auto Campus, and I couldn't be happier with my experience. From the moment I walked into the dealership, I was greeted by Justin in sales, who was not only very knowledgeable about the cars but also incredibly patient and professional. He took the time to understand my needs and preferences, ensuring that I found the perfect vehicle for me.Once I had selected my car, I was introduced to John, the finance manager, who continued to uphold the high standards of professionalism set by Justin. John made the financing process straightforward and stress-free, answering all my questions.Overall, my experience at Serra Auto Campus was outstanding, thanks in large part to the exceptional service provided by Justin and John. I highly recommend this dealership to anyone in search of a new vehicle, and I'm confident that you'll receive the same level of professionalism and expertise that I did.Update 11/14/23 : Initially, I was pleased with the level of assistance and professionalism demonstrated by everyone at the dealership. However, my satisfaction has taken a sharp decline due to the consistently hectic and unorganized nature of the service department. I have found it increasingly difficult to communicate with them, as phone calls go unanswered, and updates on the status of my vehicle are never provided. Very disappointed.
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October 2023 by Richard Metcalf
Nick Parks did a great job helping us find a car. There was no pressure as he let us lead the search rather than trying to push us in any particular direction. I usually sell my old cars outright, but the trade-in offer was fair and made it worth avoiding the hassle of selling it myself. I’m completely satisfied with the sales experience.
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October 2023 by Abdullah Soubani
Sy was extremely friendly, kind, thorough, and professional. He helped us explore all of our options and helped us choose a car that was right for us. We appreciate that he regularly kept in contact and followed up with us. We had a great experience dealing with him, and are very happy with our purchase!
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September 2023 by Adam Chuba
Colin and Dave did an excellent job with getting me into the car that I needed. The transaction was open, honest, and seamless. Best experience I've ever had at a dealership hands down.
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August 2023 by Luke Anderson
Phenomenal expertise and guidance throughout the entire process of order demand, allocation, configuring and delivery. Over the past two years Jay has gone above and beyond to ensure the car of my dreams was delivered. On a side note, I chose Porsche Experience Center Delivery in Atlanta and it couldn't have gone more smoothly. Truly a bucket list item if you've never done a euro or PEC delivery. Cannot wait to do it again!!! Thanks so much for making this happen Jay.
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August 2023 by YL BEE
Best experience and staff. Jay Douglas is the best brand ambassador for the Porsche brand. He knows his cars and how to best spec your car. He helped me craft the ultimate Porsche. Thank you.
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August 2023 by peter gao
I recently had the pleasure of purchasing a car from SERRA Auto Campus, and I cannot express enough how delighted I am with the entire experience, all thanks to the exceptional assistance of Justin Murray and the incredible team that supports him. From the moment we stepped onto the lot to the moment we drove away in our new car, Justin and his team's dedication, expertise, and genuine care made the process seamless and enjoyable.Justin's commitment to helping us find the perfect car was evident from the start. He took the time to understand our preferences, needs, and budget, and he used his extensive knowledge to guide us towards a selection of vehicles that met our criteria. His patience and willingness to answer all of our questions truly put us at ease.What stood out the most was Justin's unwavering dedication, as well as the collaborative spirit of the entire SERRA Auto Campus team. They worked together seamlessly to ensure that we were not only satisfied but genuinely happy with our purchase. From the sales staff to the finance department, everyone played a pivotal role in making the transaction as smooth as possible.Throughout the entire process, Justin and his team were true partners. They assisted us with paperwork, explained every step of the process, and worked tirelessly to address any concerns or queries we had. Their friendly demeanor and willingness to go that extra mile made the purchase not just a transaction, but a positive memory.Thanks to Justin and the exceptional team at SERRA Auto Campus, our experience was nothing short of outstanding. Their commitment to customer satisfaction and their genuine passion for helping people find the right car shine through in everything they do. If you're looking for a knowledgeable, patient, and dedicated professional backed by an incredible team, Justin Murray and SERRA Auto Campus are the ones to work with.I can confidently say that our decision to purchase from SERRA Auto Campus was greatly influenced by the exceptional service provided by Justin Murray and his team. Our new car is not just a vehicle; it's a reminder of the outstanding experience we had, and we owe that to their collective efforts. Thank you, Justin, and the entire team, for making this journey a memorable one.
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July 2023 by Kerri Jo
My sales Rep and teacher was Cameron Ball his skill to navigate the many features of my BMW x-7 was amazing ! He was a very comfortable person to be with and his patience with all my many repetitive questions was greatly appreciated . I would definitely seek him out for any further car assistance !
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July 2023 by Alexandre Scholten
It was wonderful! Communicative. Up front. Honest. Doesn’t sell bimmers because he has to, he’s an enthusiast! Felt really comfortable and made a buying decision within an hour. I’ve been to this BMW three times before; and left empty handed each time, if that tells you anything!
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July 2023 by Rose Howard
We have bought two previous vehicles and made a recent purchase with Jake Walker. He is a professional and sees to every detail. After driving several vehicles, we settled on the x3. No new ones were available on the lot but could be preordered. There was a used BMWx3 on the lot that was not yet priced, certified, or detailed. It had low mileage and all the amenities we were like looking for. Jake made it happen. He got a fair price, had it certified and detailed. We came back 3 days later to our car and drove away, once again, very happy customers. Jake does whatever it takes to find the car that fits our needs.Thank you for your friendship and incredible service Jake!
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July 2023 by Joe B
We recently had the pleasure of working with an outstanding sales representative, Marshall Kambasha, and cannot speak highly enough of our experience. From the moment we walked into the dealership, his professionalism, knowledge, and commitment to our customer satisfaction was evident. He took the time to understand our needs, preferences, and guided us through the entire car-buying experience. Marshall’s customer service didn’t end with the sale either. He followed up after my purchase, ensuring everything was to our satisfaction and answering every question we had. This level of care and attention is truly commendable.We cannot express enough gratitude for Marshall’s professionalism, expertise, and commitment. You have made the car-buying experience enjoyable and stress free. We would highly recommend Marshall Kambasha, to anyone in search of a top notch auto sale representative!
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July 2023 by Khaled Ahsan Talukder (Khaled)
Cameron is a great client advisor. He is very helpful, knowledgeable and prompt. The entire purchasing experience wouldn't be this simple and smooth if Cameron wasn't there. Highly recommended.
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July 2023 by Ashok Gouri
Nothing short of absolutely amazing. Cameron was incredible start to finish - very knowledgeable, great follow up, took incredible care of us and most importantly really cared about us as people and provided never ending surprise and delights and really made the whole purchase experience one we will treasure personally. It is rare to have felt this special and personally cared for
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June 2023 by Carrie Rathbun Hawks
BMW of Okemos/Serra Group and its people were immediately responsive when I inquired about a used vehicle through its website. Within 24 hours I was doing a test drive and signing a purchase agreement. Everyone was welcoming. I felt valued as a customer. Brian Thompson was my salesperson. He was friendly, genuine, patient, informative and helpful every step of the way. I highly recommend him and this dealership!