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January 2024 by Matt Cozik
Was greeted quickly by Laura, she directed us to the furniture we wanted to look at. We were never followed, spied on or felt rushed. Laura showed us a few different options in recliners and basement furniture. After roughly 45 minutes we made a purchase, again never felt like another number. All in store was perfect and she kept us informed on status of order. When delivery was set up for half the order it went ok, I thought the delivery guys would respect other peoples homes, the first guy never took off boots and brought in on basement carpet unwanted mush and mud, I put down a blanket to try to help prevent more of a mess to clean up, when they brought in couch the first guy pulled blanket with boots and 2nd guy walked right in and on carpet. To me it was not a huge deal as it was quickly cleaned up when they left, but if you have other than tile in basement or house take precautions. Second delivery was same as was on time and they carried recliners up steps to main living room, never took off boots of placed booties on them, thankful we have wood floors and was mopped up after they left. I give main store 100%, I give delivery people a heads up to remove your dirty boots before you walk into peoples homes. We are very happy with purchase and professionalism from Laura. Many years to enjoy.
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January 2024 by Cathleen Gleason
Our salesman, Andy, was very knowledgeable and helpful. We were able to order the bedroom furniture we wanted, and could select the wood species and stain color. We will be back to order more in the future.
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January 2024 by Allison Fisher
Bernie was the best to work with! He was so informative and helpful when helping us choose a dinning room table and chairs. Had so many custom finishes and options to choose from. Definitely come here if you are in need of furniture you would like to customize the options are endless!!
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January 2024 by Eilzabeth Teig
Making a move to Michigan and wanted some good, well made furniture. Stopped in here and was pleasantly surprised and impressed! Ended up purchasing a sofa and dining table. Our salesman Bernie was fantastic. Very friendly and knowledgeable, will be buying from him again.
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December 2023 by Steve Horton
Just walking in the door one knows it's going to be a nice shopping experience. Salesperson introduced herself and pointed us in the right direction and allowed us to shop on our own. No following us around the store. It was just comfortable and allowed us to talk amongst ourselves. At the end, we had a few questions which were politely answered and we made our purchase.Will be back for future needs!Our salesperson was Laura Runyon, ask for her.
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December 2023 by Rob Kribs
Hadn’t been in Pilgrim House in a long time and was very impressed with their mass selection and quality of furniture. Had been shopping all around for a couch and found one here that was mich better and actually lower priced than we had seen elsewhere. Andy was a great help! He allowed us to shop without hounding us, and once we found something he was great in helping us decide and ultimately purchase. Let us take home sample material searches, and was very friendly.
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November 2023 by Jennifer Cook
Tamara was very helpful and the whole staff was great. She provided us with all our options and patiently gave us space to talk through our decisions. The furniture speaks for itself but it was nice not to feel pressured by a sales person as soon as we walked in the door. This store is amazing!
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November 2023 by Billie Canfield
I’ve been looking for bar stools for 5 months. I wanted to be able to see in person a chair to sit in for comfort. The Pilgrim House was perfect.We were able to check the different chairs and settled on a beautiful Amish made bar stools. The place is beautiful.Thank you to the staff for all your friendly service.
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November 2023 by Olga Arellano
Went furniture shopping and loved the selection and excellent service at Pilgrim House. Tamar is an exceptional salesperson who was and continues to be incredibly helpful. Saw several items I really liked and was so impressed by all the pieces on display. I always find it such an interesting place to explore and pieces bought there have lasted for years.
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October 2023 by Sandra Kubilis
I recently stopped into the Pilgrim House in Okemos, MI. Many of my pictures, home decor, and furniture has been purchased over many years from the Pilgrim House. I realized I might need to replace a couch and this was the first store I thought of. The staff at the store are awesome. Their furniture is absolutely beautiful. I have a couch, large chair and ottoman I purchased 20 years ago. It still looks like new and has held up all these years. The Pilgrim House offers quality furniture, art decor, and more at a great price. Your salesperson will help you find what you are shopping for within your budget.
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October 2023 by K L
Nice selection. Very competitive prices. Staff is all friendly and knowledgeable. Tamar was great to work with. We will definitely be back for more furniture (nice selection of decor pieces as well).
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October 2023 by Sharilyn & Larry Koch
Shopping at the Pilgrim House was enjoyable and stressfree. The staff was very pleasant and helpful. They let you visit their store and furnishings at leisure. There was no pressure. The employees were friendly, professional and informed.
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October 2023 by Dee Przybylski
Pilgrim House always exceeds my expectations! Staff was great-thanks Laura for all your help. The furniture is high quality and being able to pick the finish we wanted was nice. We bought some bedroom furniture and I can’t wait to get it.
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September 2023 by Martha Ruttman
Not only is the furniture selection and quality excellent, the customer service is exceptional. We worked with Bernie and he was phenomenal to work with. He was patient and took the time to show the many different furniture options and details Pilgrim House has to offer. Five stars all around.
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August 2023 by Randal Young
It was great to wander through real furniture to see and touch the desk wee wanted. Bernie showed us finish selection and some other pieces we could get. It was delivered today and m as matches the other wood pieces we have.