Sally Beauty at 4916 Marsh Rd in Okemos, MI offers a wide selection of salon-quality products at affordable prices. Customers can find everything from hair care, hair color, accessories, styling tools, cosmetics, nail care, to salon equipment. The store features top brands such as Clairol, L’Oréal, Wella, and Chi. A notable service is the free Licensed Colorist OnDemand, which provides personalized advice and product suggestions from expert colorists, helping customers achieve professional results at home. All products come with a Love It or Return It Guarantee, ensuring customer satisfaction. The staff is consistently praised for being kind, helpful, and knowledgeable. Customers appreciate the honest advice on hair dying and product recommendations. In one instance, the store quickly repaired a flat tire at no charge, demonstrating helpfulness beyond beauty products. Another customer shared a positive experience with a store manager who resolved a credit card issue, making her feel valued and continuing her loyalty to Sally’s. However, there was a mention of a less helpful moment regarding nail polish advice, where staff suggested a viral TikTok tip that was not effective. Overall, staff members are described as patient, friendly, and professional, often going above and beyond to assist shoppers. The store fosters a positive environment where customers feel welcomed and supported, making Sally Beauty a trusted destination for beauty needs.
My most recent visit was a few weeks ago. Joy was such a delight! She was so helpful, kind, and welcoming
April 2025
I just came in to get some products for my braids and the two workers there were really nice and helpful. They noticed i had a runny nose and even offered a tissue and hand sanitizer.
April 2025
The staff is always so wonderful and incredibly kind. Every time I've stopped in, they've been able to give me the best advice on dying my hair and honest insights on what products to use. Their manager is so helpful, and every other staff member I've met has been equally as amazing. Couldn't recommend this store more!
