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December 2023 by Artimus G.
This is perhaps the worst Walgreens in all of America. In fact, the only time you should use this Walgreens is to marvel at how unabashedly horrific it truly is. Come in and imagine yourself to be back in pre-industrial times as you wait with pneumonia for over 24 hrs to have a simple antibiotic prescription filled. Find yourself with too much time on your hands? Schedule a vaccine appointment that will easily kill off about 6 hours of your day. For those craving more of a spooky thrill, come and try to communicate with the staff. You'll instantly be transported to Dr. Frankenstein's laboratory where his minions communicate in grunts and gasps of air as they shuffle about miserably carrying out something that is supposed to resemble work without actually doing anything. Before you leave, make sure to take a selfie with one of the numerous the "help wanted" signs that remain up constantly. You'll for sure want to commemorate the time you, much like Dante, escaped from the seventh circle of hell that is this Walgreens.
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October 2023 by Nayeli Carvajal
Horrible experience! I have been going to CVS to re-fill my prescriptions and I never had any issues. I had to switch to walgreens bc of my insurance. I chose this location because it had higher reviews and it has a better location than the rest in the area. I couldn’t be more wrong. I went in person to give them my insurance information and I ask my old pharmacy to transfer my prescriptions. Days pass and nothing. I called and was told that my profile was not created and they never contacted my old pharmacy to transfer my prescriptions. I called them again and got me in their systems but they still said I had no re-fill left so I asked my doctor to send the prescriptions directly. I received a message saying my prescriptions were ready for pick up I went there only to be told my insurance wasn’t covering them. I called the insurance and they said they did. It turned out that, somehow, my prescriptions were filled out at a different pharmacy! I beyond confused!
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October 2023 by Johnny Cats
The single star of this review is for the Walgreens corporation, not the individuals who work at the Okemos store. The people who work at the Okemos pharmacy have always been helpful and polite. However, due to Walgreens corporate decision to overwork and underpay them, I have had two occasions in the last two weeks where I could not get my much needed prescriptions filled. Today I transferred all my prescriptions to Meijer for good. Do better, Walgreens corp. Treat your employees like human beings.
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October 2023 by Jay Yeag
Holy moly has this place gone down hill. They used to be really good. Now the customer service at the pharmacy has completely deteriorated. Sadly I expect this level of service when I go to a McDonald’s, Popeyes or taco bell in the hood. But, definitely not from my pharmacy in Okemos. Whoever is responsible for that store should consider a career change. For the record this review is a result of months and months of some of the worst customer service I have ever seen anywhere. I hate writing reviews like this however i can’t even get anyone on the phone. I get put on hold for an hour when calling about my prescriptions that are not getting filled. Truly one of the worst pharmacies I have ever had to deal with. They should consider closing this place permanently. It is no surprise how many one star reviews they have.
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September 2023 by Bruce Moray
The technicians don't know the policy which causes major issues they take forever to fill a script and if you call them they have you on hold for over a hour and a half
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September 2023 by A
A pharmacy where all medical products are available, as well as some drinks and tobacco products!I visited it several times, good store.
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August 2023 by Leah Panagopoulos
It’s clear why this place has such horrible reviews. I have been using this pharmacy for many many years and anytime there was an issue with insurance, the staff was always very helpful and able to fix it for me. I am a type one diabetic who is dependent on insulin. But the last few months have been absolutely horrible. I’ve had nothing but issues, and tonight I was not able to afford my insulin because of an issue with my insurance. I always pay $10 for my insulin regardless if I’ve met my deductible or not and they wanted to charge me $270 and told me my only option was to call my insurance company at a time of night when my insurance company was closed. The tech so was rude and not willing to dig further seeing that I’ve only paid $10 since the beginning of the year. So I had to go without my insulin. Disgusting and I’ll be taking my business to the Rite Aid in Okemos. Their reviews are much better and they actually respond to their reviews, showing they care. Walgreens could’ve easily filled my prescription at the rate I normally pay, but they chose not to.
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July 2023 by Yvonne S.
They continually refill prescriptions I don't take or want! I have spoken to several pharmacists to get the unwanted scripts off my profile, and they say it's all fixed. I call in 3 scripts and have my husband pick them up, and he comes home with 6 scripts !!! They'd good for a couple of months, then start the bs all over again. And then don't take them back, of course, so you're stuck with a lot of unwanted pills!!!
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May 2023 by Pratiksha B
Manager is new does not know how to do his job. Avoid this Walgreens if you can!!! Save your time and money. I purchased items totaling $80 plus change, $20 was Walgreens “cash” and $60 went on my credit card. I am trying to return $44 dollars worth of item and they refuse to put it back on my credit card….ummm hello Walgreen you are still getting $16 from my credit card. This is 3rd grade math, why is this manager struggling with this.
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April 2023 by Joseph Beasley
Sam was very kind and patient with my transaction today!!I really appreciate her guidance on my transaction!!I will definitely be coming back to when I’m in the area and need a few items!!
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April 2023 by Jim Greene
Talked to someone about a new prescription today and they sounded half asleep. Won't be going there for my prescriptions. Hire staff that care about there job.
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November 2022 by nunof urbiz
A bunch of miserable pharmacy workers at this place. Hung up the phone before the conversation was finished and put me on hold immediately after answering.
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November 2022 by Michael A.
The only reviews here were very old, and didn't represent this store very well. This is a good location. It's clean and convenient. The people in the pharmacy work hard. They were awesome during Covid; under appreciated front line heroes! I've used this place for many years now, and I have had 99.9% good experiences.
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September 2022 by Jeff VanDellen
#1) all of grand river is tore up, only way to get there is to go through Meijer parking lot out the back and come in the other entrance.#2) When i arrive i find they are closed for lunch#3) Walgreens called me at 1:27pm to tell me its ready, only to find they are closed till 2pm.AVOID AT ALL COST
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August 2022 by Hernandez 1999
Do not get prescriptions here.My doctor placed the order of my medication, this happened in April. They said they did not have it on stock. They did told me until August 15 they will be getting more. Turns out that now is August, call in and they told me they had spent all that medication and I have to wait for October. Such a great service! ?