-
June 2025 by Tasa Miller
Clean facility along with good customer service which you can speak with a real person. Prices are reasonable.
-
June 2025 by Jamie Richardson
The unit was very clean and was very easy to rent from them would recommend to anyone
-
May 2025 by Kari Diederich
Seamless online reservation and check in. Unit is easily accessible and clean, reasonably priced . My only “wish” is that the drives were paved, I happened to reserve during rain and it was a bit muddy with potholes . Otherwise a happy customer.
-
May 2025 by Lynn Bauman
It was so quick, efficient, and simple to use the website. Got exactly what we were looking for. We needed a large storage. Feel that my property is safe there. All the codes worked for us. There was no confusion or conflicting information. Anybody who needs storage should check into their place.
-
April 2025 by Enrique
I’m extremely disappointed with my experience at Arnold Storage. I paid for a unit online and even rented a car to move all my belongings. But when I arrived, the unit was locked and completely inaccessible. I spent over 30 minutes on the phone with customer support, and they still couldn’t find a solution or provide me with another unit. I ended up wasting time, money on the rental car, and had to pay the people who came to help me for nothing. Absolutely unacceptable service. I do not recommend this place to anyone.
-
April 2025 by Isis Blackhawk
Staff was be very friendly and helpful while helping me set everything up over the phone.
-
March 2025 by Kelly Karbowski
02/14/2025. Where is the snow removal?
-
January 2025 by Kristina Knopic
I’m currently still dealing with a horrible experience from this company. I’ve been trying to get my storage unit canceled with them since the moment I booked it over two weeks ago now to no avail. The company promised this facility was gated with secure access and this was a lie. The company promised there was on-site staff and an office with real human beings. This was also a lie. They promised the storage unit would be clean upon entry. This was also a lie as it was filthy and filled with past renters leftovers and debris. I requested that the unit be cleaned out so that it would be actually ready for move-in when we needed to get into it the following day, and the attendant over the phone said she would place that request which was never completed. I was told it would be simple to cancel the unit by just sending a picture to the texted phone number and so I immediately did so and have still not heard from this extremely on reputable company. Do everything you can to go to another storage facility if you live in the Midland Michigan area.
-
December 2024 by Rebecca B
It’s extremely spacious and so simple to move and navigate,
-
October 2024 by Mr. Salter85
Fast easy and affordable Thanks Guys
-
October 2024 by Brenda Wood
Place is clean and very reasonable
-
October 2024 by Colleen Moon
Had a storage unit here for four years. In that time my price went from 64 to 120.
When someone broke into my storage unit they did absolutely nothing even though I was forced to pay insurance. The place is rat infested so I wouldn’t bring anything of value.
-
October 2024 by Yvonne Vansickle
The storage building was clean, and free of pest!! The staff was friendly and fixed a situation I had. Thank you
-
September 2024 by Michael Crosby
The covered storage space for our vintage camper is great. Easy to sign up and great customer service over the phone. Answered all of my questions and helped set up contract and auto payment in one phone call! Highly recommend!!
-
September 2024 by Dorothy Coombe
I had no choice but to give a star in order to initiate my review.
ZERO stars is what they deserve.
What a nightmare! We purchased a new home and when we started moving our belongings out of the unit we could literally hear mice scurrying around.
We were checking out things as we put them in the moving trailer. I lifted the lid of one of our many storage bins and a mouse jumped from me scaring it INSIDE the tub.
I'm not scared of mice but was definitely mortified because I knew they had likely been in everything.
Once I was able to check I came across my family photos. Many had been chewed up for nests. I can't tell you how many nests I found. They chewed precious pictures that I could never replace. I just stood there and cried.
Unfortunately for us, we didn't think of taking photos. All we could think of at the time was to throw out all the nasty mouse feces covered belongings and boxes. They chewed into mattresses and box springs.
My husband filed a complaint and they said we could get reimbursed but only with proof. We had already tossed things at our new home. We did however send a picture of the only thing we did have for proof which was the extremely large amount of garbage we had to toss out in the front of the house. So a lot of good their insurance does to help people like us. Completely sad.
I do not recommend placing your belongings in those units.
What an awful experience. They could of made somewhat right but did not. Shame on them for treating people like that.
