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June 2023 by Robert Hill
Poor Service. Inaccurate information. Won't shop here again, ever.
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October 2022 by Joey D
A great selection of Living Room furniture, Bedroom furniture and mattresses, and Dining table/chairs. If you need a La-Z-Boy recliner, this is definitely the store for you.Their prices are reasonable. Over the years, I have purchased several pieces of furniture and a mattress from them. I have always been happy with their selection, staff, and service.
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October 2022 by Haylie Tushinsky
It was mighty expensive in their. They don't sell full sets of furniture and they over priced it. We ended up having to go through Amazon and another place to furnish our new home.
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August 2022 by Catherine Jo Dixon
I moved to Midland last October and my home is twice the size of my previous home. Loved the personal service and suggestions to use the Lazy Boy pieces I already had while buying complementary pieces to fill in the empty spaces. I just love my home.
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April 2022 by Kimberly
Excellent selection of products. Lots in stock. Wonderful staff, very helpful and friendly. Thanks you guys!!
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February 2022 by Luke Synnestvedt
All this feedback stated with the understanding that the global supply chain caused necessary delays to delivery (purchased end of October, expected before Christmas --> delayed to mid January --> delayed to the end of January).The store has deceptive pricing tactics (e.g. big price signs on beds only to discover that each piece of the bed (headboard, railings, footboard) are all priced individually and the displayed price is for the headboard only.We had to proactively reach out to you to learn about expected delivery dates and lengthy delays to the expected date. You should have proactively been notifying us of changed expectations.Shipping costs were not conveyed at the time of purchase.Assembly requirements were not conveyed at the time of purchase.We were led to believe that a sedan could not fit our furniture (because we did not know that it needed to be assembled). As a result, we resigned to pay the shipping fee unnecessarily.This whole experience was not a customer-centered design and we will be recommending people to use Dan Dan's or ship from Ikea in the future.
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February 2022 by Ogre (The Laughing Ogre)
The only place in Midland for fine furniture.. I recommend Pauline Drabik with out reservation.
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January 2022 by Janet K.
Once I arrived, the vulture found his prey as I was quickly ushered from the sales flyer Ad chair to a more expensive chair. I say I'm not interested, befuddled salesperson looks at the printout and asks my name takes down my info and after misspelling my name and shows a different chair that's one hundred dollars more so I said I take this one, then ask if I would like to pay using their credit card, I ask don't you work off commission, you make money by making sales. If nobody buys, you don't get paid right? you try and get the best deal because most of the customers don't know much about all the tricky credit stuff, yep... so can I take the chair Today? well.... no, we are sold out of the warehouse, Ok I take this one I'm sitting in, hmm, I'm sorry you cant take anything off the showroom, thanks, bye :(
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December 2021 by Claire Kostishak
Update: 12/1 After 6 months of waiting for our order we canceled the order. Godwin's never contacted us once. Whenever we get a Godwin's flyer it goes directly in the trash. We now have beautiful leather furniture from Costco that arrived right on time and was delivered and set-up for free.Update: Aug 23. It's been 6 weeks since we were told our order shipped. It was supposed to arrive in 2 weeks. Then we were told 2 to 3 weeks. To avoid giving me any concrete dates they keep saying the shipping date is an "estimate". They won't tell us if the order actually shipped. Customer service just regurgitates the same revolving excuses and platitudes.August 9th. Still waiting for furniture we ordered back in the middle of April. We spent over 3k and we've never had a update call from the company. The last time I called, the salesperson said their records indicated we had already picked up one of the items which we certainly had not. And now, because of this "mix-up" we don't even have a shipment date for that item. As for the bulk of the order the salesperson said the estimated shipment date was July 15th with an arrival date 2-3 weeks after shipment. It's Aug 9th. It's already been 3 weeks and they can't tell me if the order has even shipped yet. What sort of relationship with their wholesalers doesn't allow a simple email to check on a shipment? Their lack of respect for their customers and complete apathy regarding return business floors me. We will never order from Godwin's again.
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November 2021 by Jerry Donoghue
Very nice people to deal with.
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October 2021 by Dave Pugh
Absolutely the best experience...Heidi is a professional and very helpful leading the process... She is invested in getting the customer the best result possible... Highly recommended
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October 2021 by Stacy Bartlett
We ordered a whole bedroom set on 6/6/2021 did not receive the set until 9/15 even though we were sold on the fact that the warehouse was in Pigeon and we would receive the furniture in 6-8 weeks. I did not complain about this but found it odd that no one called to tell me of the delay. Well over 3 months later the furniture is delivered with 2 missing knobs and 4 un-matching knobs. So now I have 6 total missing knobs. I have called to request these knobs to be mailed. I am now at day 16 with missing knobs and no one knows where the knobs are or when they will get to me. When paying over $9000 for furniture I would assume it would come with the appropriate knobs (maybe even an extra 1 per furniture piece) or if the mistake happens (which absolutely does happen) I would assume that it would be fixed timely and efficiently. I am sadly disappointed and will not buy again nor will I recommend Godwins. Infact you can go look at the stores and take pics and order direct on Amazon with better pricing and service! Side note.....still no knobs.....as of 10/1.
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September 2021 by Joan Brausch
Their staff is well informed and so willing to work with you. Wonderful place to shop.
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August 2021 by K
Staff were friendly and helpful. Long wait times for furniture are to be expected right now but still disappointing in general. Good selection overall. The clearance section is not much of a deal compared to just buying new.
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June 2021 by Evan Kostishak
its been over a month and we still have not received the furniture we ordered. They wont even give me an estimate of when it will come. their supply chain is so f*&^ed up that the factory doesnt even know where it is. You'd think for spendng over 3 grand you could at least give an update.i got new furniture from Dan Dan the Mattress Man in 2 days! so don't tell me this is a Covid thing.
