Midland Ford is highly praised for its excellent customer service and knowledgeable staff. Customers appreciate how the service team promptly accommodated walk-ins for tire changes and maintenance, often completing work in less than two hours. The Quick Lane team, including staff members like John and Morgan, are recognized for their friendly, efficient, and professional service, as well as their ability to find time for customers even during busy mornings. The dealership’s sales experience is also well-regarded. Customers have described purchasing vehicles, such as trucks and a Ford Maverick, as straightforward, quick, and honest. Sales staff like Dylan and Jan are noted for being professional, accommodating, and dedicated to resolving small issues quickly. The sales manager, Casey Yore, is acknowledged for guiding customers effectively and providing the best service in the industry. Overall, Midland Ford offers a positive experience characterized by friendly, knowledgeable staff, quick service, and a commitment to customer satisfaction, making it a trusted dealership for both service and sales.
Love the service all around 👍👍👍👍..... can't say the same for the Freeland and Saginaw locations
December 2025
Great experience with the service team, I forgot to get an appointment and even as a walk-in they were able to promptly accommodate a tire change and periodic maintenance and got my car ready in less than 2 hours. Also, very good customer service.
November 2025
Derrick stayed after hours to answer questions and was very helpful. Much appreciated.
