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December 2023 by Lisa Kite
Stopped in to change carriers and received the best customer service we could have asked for. Not only was the service great, but while dealing with an issue from the previous carrier, the representatives and my family had fantastic conversation, making the resolution less painful. Definitely recommend this location!
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November 2023 by Madeline Flynn
Everyone here that I spoke to was as helpful as possible and did their part in trying to help me figure our my phone issue. The people over at at&t all kept telling me different things and each was wrong which led to me being fully locked out of my device. Jordan, Bo, Alexis, and another young man I am unfortunately forgetting the name of, were all extremely helpful and were able to show me that my device was in fact fully locked onto at&t network and unable to switch over. Although I had to buy a whole new phone, it was okay because it was not their fault at all, it was the people at at&t. Furthermore, Jordan went above and beyond and went as far as to drive his own car on his own time to bay city early this morning before coming into work in Midland due to the fact that the midland store did not have the phone I needed in stock. He picked it up and got in contact with me over an hour earlier than he said he would too. And they were very busy today as well, so I appreciate it immensely. If he hadn't done this I would've lost clients at work, not been able to work in general until a new phone shipped in.Thank you guys so much for everything! All were patient and kind, even after having to deal with a family member on my side who has made this process extremely difficult. Thanks so much guys ? now, back to catching up on 4 days of work lost ?
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October 2023 by Tracey Lawson
I walked in today asking questions about how to use some items on my phone. Bo is NOT a friendly person to be in customer service at all. He acted like I was a pain for asking questions and was ZERO help at all. I will find help elsewhere. I walked out angry but didn’t show it. And said apparently you are not experienced in what I need help with. He needs to go. :/
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October 2023 by Emily thomas
i’ve been a loyal t-mobile customer for over 4 years. i just upgraded my phone a month ago and Alexis was super super helpful and sweet. as for today when my girlfriend and i went in to try and upgrade her phone, we dealt with the manager Bo. Bo was not friendly at all. he made us feel rushed and overall had a bad attitude when it came to figuring out how to be added as an authorized user. he was huffing and puffing when we decided to just leave and projected his negative attitude towards us while in there. we were nothing but friendly to the man. i would not recommend working with him if you have a choice.
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October 2023 by Linda Cassar
I am a woman in my 70’s that updated My I phone a couple of days a go. To my disappointment the young woman who helped me did not transfer all my info. Iunfortunately was in need of my email while in my car, and to my disappointment I found that it was still hooked up to my old phone that I had traded in. When I returned to the store, a young man by the name of Colton listened to my situation and with much determination he was able to up date my phone and provide some added assistance about the new features on my new I phone. The original person did none of that. Again I would love to emphasize Colton ‘s willingness and professionalism in helping me with this unfortunate situation. I do feel that the young woman who actually got credit for my sale should share her commission with Colton.Thankfully, a happy customer because of Colton.
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September 2023 by Brian Kinne
I was very impressed with both the staff and the store. Bo was very knowledgeable and went above and beyond, and Alexis was friendly with a good taste in music. Truly glad that I switched.
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August 2023 by Tina Hunter
Bo and Jordan were very polite and over the top helpful. I have such anxiety coming into these places because it can be such a long experience. However it was not with them.
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July 2023 by Nicole
I went with my family this past weekend because we were absolutely tired of paying ridiculous amounts of money to AT&T. Bo and Jordan were amazing and able to answer all of our questions about our phones. We were there for quite a long time on Saturday. They were hilarious, polite and their customer service was an A+++. I didn’t feel like they were just going through the motions. Both were knowledgeable about the services and how to help. I was able to upgrade to a new iPhone, which I wasn’t even planning on doing when I walked in. They, also, were able to get me internet service at my house. Which up until this point I was unable to have. I was ABSOLUTELY through the roof when they said it was a possibility and Jordan walked me through the process in the store and all I had to do was hook it up at home. I have had no connection issues at all, either. After my new iPhone came in mail, I brought it, my new phone case and screen protector all into the store and Alexis was able to get me set up and ready to go on it. She was very nice and has a great attitude. I even watched her deal with a not so nice customer with poise and grace the whole time. The three different times I’ve been in this location this past week have thoroughly impressed me with the services provided. My family is still talking about the fantastic service we were given. We ALL very much appreciated the whole experience.
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July 2023 by josh boyd
BY FAR the best experience my family and I have ever had going to a phone store. We were assisted by Bo and Jordan both of whom are assistant managers of the store. These amazing guys were able to get us out of a contract with AT&T (and pay off a brand new phone) all while literally cutting our phone bill down to 1/3 of what we have paid for years.. our family has been AT&T customers for over 40 years (parents the us for the past 15 years) and AT&T can't even compete with the deals T-Mobile is offering nor did they even really try. Why pay almost $150 per line when T-Mobile will get you the same service for less than 1/3 of the price. HUGE SHOUT OUT TO BO AND JORDAN THANK YOU!!
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July 2023 by Heather
Bo and Jordan were extremely helpful in getting my family a plan and phones for a really affordable price! For once we went into a phone store NOT feeling robbed, in fact the opposite :) thanks for everything guys! You've gained 4 loyal customers :)
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July 2023 by Bob Forsyth
Adam and Bo were amazing. T-Mobile is blessed to have them as apart of their team.
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May 2023 by Jena Wielgosz
Bo and Jordan are great. They helped me get a new phone, fully restored with all of my content in it, after mine sank to the bottom of a lake. I showed up clueless and empty handed and they made this process easy, they are the best!
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May 2023 by Sharron Hyer
Excellent customer service. Very helpful getting a new account and transferring my old number. Stress free experience. Would recommend t-mobile to my family and friends.
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May 2023 by Shelly M
Jordan was so helpful with transferring a phone number and updating the devices we purchased from tmobile online. Excellent customer service!
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April 2023 by kate buning
Bo and his staff were informative, friendly and went above and beyond any expectations I had. It is nice to see place of business with such a professional and helpful team. I will be back for any future needs. Highly recommend!!!!
