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January 2024 by kellie steele
Seriously good service is not dead. I have having a rough day so much so I went to the wrong place to ship a bad product. Jacob went out of his way to just take care of it for me with no struggles and even gave me a coupon for the store. Seriously made my day! Will be going there from now on for anything I can get there.
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November 2023 by Jeff Coates
Had 250 postcards printed. Quality of the cut just wasn't right. Brian agreed and had them printed in less than an hour later.
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July 2023 by Ruby Brewster
I worked here for a month a while ago. the assistant manager would let the employees he liked play Pokemon on the store computer, while I got in trouble for wearing an unbuttoned flannel over my work shirt when it was freezing in the store. now I avoid the store. bay city one does better print work and has nicer employees
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May 2023 by Kirt Moody
Just stopped in to the Staples in Midland Michigan. I had placed an order for 500 business cards the night before and was told they would be ready tonight. When I got there, the supervisor Jacob Szymanski said there was no record of an order. He knew that we had placed orders before, so without hesitation, he apologized for the mistake and proceeded to fulfill my order. He then only charged me half price and gave me a coupon for future use. What an amazing example he is for the rest of the employees there! He went above and beyond to make sure the customer was treated right and happy with the results. This is the kind of employee that everyone wants working for them! Thank you Jacob for your awesome work ethic and customer service!
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March 2023 by Kelly Karbowski
Stopped in for pencil leads and a flash memory card.
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January 2023 by Divida Pastorino
Staff is super friendly and helpful every time I go in. My print order was completed faster than expected, and turned out beautifully! Will definitely order again.
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January 2023 by Mackenzie Ford
Everyone in the printing department is always so helpful!
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January 2022 by Angela Phillips
Incredibly helpful and friendly staff, the print center did an excellent and fast job on a print request last summer, and the store is well organized and clean every time I visit. Dandy work, Staples people!
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December 2021 by Taylor Dobson
I simply ask for 6 labels to a page, to his face. He prints 2 to a page then tries to charge me for a convincing fee of .50 cents. This is not the only rude employee you have. Like I want his schedule so I can avoid him at ALL COSTS. Miserable guy. The one with the blonde hair that is always doing print and marketing
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August 2021 by Cyndi Beckley
Went for printer ink, showed clerk picture of my printer, he gives me my ink and it wasn't until I get home (an hour away) that I learned it was wrong ink cartridges.Returned same day and received no apology, just replacement correct cartridges.
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January 2021 by Rex Rossman
This is a shout out to Brandon and Tyler at the Staples store here in Midland. They went above and beyond to get my print job finished. Thank you so much for your kindness. They have the nicest people at Staples here.
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December 2019 by Jo Hess
Very helpful and knowledgeable, clean and organized, Love that they have Gourmet suckers!Fantastic place to have a fax sent when you don't have access to a fax machine!
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July 2019 by Linaye M.
I have visited this Staples location multiple times. For printing, picking up online orders, and general shopping. I'm always greeted at the door and while I'm wondering throughout the store I get asked at least twice if I need support with anything. I have called and provided feedback to the manager for the awesome customer service I experience. Most of the workers always have a smile on their face and I'm happy to return to the store for any of my shopping needs.
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April 2019 by Loretta Buskirk
Did a fax great customer service
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April 2019 by Robert Moor
very helpful & friendly.