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November 2023 by Amber S.
Why do ALL of the cashiers roll their eyes when you need a cashier to chk you out???? It's a GROCERY STORE!! Thats what you are there for! I even bag up everything. Wish they had kinder cashiers.
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October 2023 by Robert crysler
Our family was in need of having some prescriptions filled in a timely manner. We were served with kindness by both the young woman who checked in the prescriptions as well as her team member. The pharmacist CJ helped ensure all medications were filled before close and helped immensely in navigating insurance and cost saving measures. I would highly recommend this pharmacy over their big chain competitors.
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September 2023 by Zelle Thatcher
I love the employees at this pharmacy. They go above and beyond. My daughter doesn't even work in Milan anymore so I have no reason to go there but I can't imagine going to another pharmacy.
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August 2023 by Saebrianna Smallwood (bribri)
they need to fix their automated system for prescriptions, i was on the phone for so long with this dumb robot.
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August 2023 by jaGe G
I've had two bad experiences with the Milan pharmacy: two prescriptions had a 2 day wait. I waited 2 days, and then at around 48 hours, one is marked out of stock on my online portal, but I did not get a text message and had to call them to switch pharmacies for that one. The transferred script was transferred to the Whittaker Road Korger in Ypsi, and it was filled in one hour. I also have one currently four days past due beyond the estimated fill date with no updates on the status listed. do not recommend.
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June 2023 by David Graczyk
Always great to get my meds from friendly people that don't judge :)
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December 2022 by Douglas B.
DO NOT PICK UP YOUR MONEYGRAM HERE!!!. Make sure if you do you have it set to their location or it won't go through and then they will blame it on you and instagram. It is moneygrams policy that you only have to have the receivers state entered into a transaction but at Kroger they do it their way. I would just go somewhere else if I were you. Oh yeah and they were rude about their own ignorance too.
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September 2022 by Tabby Tank
This pharmacy has gone downhill very quickly in the past two or three months. Horrible customer service. Refills and physician orders are not filled in a timely manner anymore. I will gladly drive the extra 12 miles to get my scripts in Ann Arbor now. Used to be a great local pharmacy. Just lost a long time customer, but I highly doubt they care.
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February 2022 by Megan Kenyon
I just transferred my prescriptions back to cvs, which means you know this Kroger is doing poorly. The past 4 months or so have gone downhill. The automated systems are not working so when I went to pick up my Rx several times they weren’t even in the system. So shut down the system?I also noticed my Rx is out of refills but should have 4 remaining. Where did they go? I just asked my doc to write me a new one knowing this pharmacy wouldn’t be able to fix it. Idk what is going on here but they gotta get it together. Staff seems overworked and corporate could easily pay them more to retain employees.The normal staff is friendly but someone subbing a few months ago actually scoffed at me when I was trying to find out why my Rx wasn’t filled (surprise, the app refill system wasn’t working).Ughhhh get it together.
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December 2021 by Shana Snyder
Horrible customer service. I have went there for all my prescriptions and the past few months have been horrible not to mention just rude and it makes me wonder how many others are being treated improperly it really upsets me I know I'm probably not the only one not being able to get their medications on time and being treated so poorly on top of it. It's really a shame I will be complaining to the state about this too. Do not use this pharmacy. Thank you.
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December 2021 by A2 Gracie
This pharmacy has gone downhill very quickly in the past two or three months. Horrible customer service. Refills and physician orders are not filled in a timely manner anymore. I will gladly drive the extra 12 miles to get my scripts in Ann Arbor now. Used to be a great local pharmacy. Just lost a long time customer, but I highly doubt they care.
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April 2021 by Michelle Livingston
The pharmacy is still taking appointments for Covid antibody testing, but they don’t have any. I was told I should have called first, but I think they should cancel the appointments or notify people, at least.
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January 2021 by Jim I.
This particular kroger is in a sad state of affairs. I'm standing at the deli counter for 3 minutes and not 1 of 3 people behind it asked if they could help me. It is Saturday evening in only one checkout lane out of 7 are open... they are systematically forcing people to use the self check outs and people are going for it. The conveyor belt in checkout lane number 7 was filthy... I had to spray it with my own isopropyl alcohol. Normally we shop at the kroger in either Dundee or Lambertville, but we were coming back from an Ann Arbor and this one happened to be in our way. Milan is actually a nice town... I cannot believe how messed up this Kroger is. Ewww!
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September 2020 by Jim M.
Since there are some negative reviews here, I felt I should write. I have never had any problems here. The produce looks good, staff is friendly, and the store is just easier to deal with than the behemoths in Ann Arbor and Ypsi. Selection is decent considering the size, with some ethnic foods.
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July 2020 by Ava M.
Never shopping at this location again and reporting them to the health department. I did a pick-up order and got rotten produce and foods that were set to expire the next day. I cut into garlic that had a clear spot of rot and had already sprouted. The potatoes were green and unusable. Management was good in handling the issue and seemed like it was a common complaint, but they shouldn't have to deal with this. Whomever is supposed to look out for these sort of things isn't doing it. Shoppers beware.