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November 2023 by Susan S.
This is the first time I've had an oil change here and I was so impressed They were very friendly, service was fast and the price was very reasonable. Rodney waited on me and was very nice. I will definitely be going here from now on for any service I need on my car. Thank you
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September 2023 by Laurie Hunt
We had to have the radio replaced on our Silverado. Tyler, the Service Advisor called us and told us the radio had come in.Took it up to the Dealership and Ted changed out the old radio and installed the new one in a short time. We were surprised when Tyler called us back and said it was already done! The entire service team is great to work with! Thanks for making us satisfied customers!Service: Electrical repair
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September 2023 by Tyreese Tillman
Joe sold my wife a beautiful Chevy equinox and gave her a great deal. Thanks Victory and Joe .
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June 2023 by Gerald W.
Buyer beware The worst purchasing experience I've ever had. They added dealer installed features I did not want to jack up the price by $2900 and said they were not removeable. Also there were added fees of $1625 on the sales document that were not detailed. They refused to budget on theses items. If it weren't for the shortage of vehicles at the time I would have walked out on the deal. I wrote a letter to GM complaining.
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April 2023 by Bram L.
Had horrible experience with Victory Chevrolet. I custom ordered a new 2024 Silverado 2500HD 4 or 5 months ago. So the wait was a long time, granted not their fault. The problem is that I was called and told the truck would be delivered to the dealer in a couple days and can I come in and finalize the paperwork. I sit down with the salesman and I added $2500 worth of dealer installed options I wanted. Great so far. Then we go over the purchase agreement and on top of my chosen options the dealer added $2500 of market demand markup and $2700 worth of dealer "mandatory" options (oxymoron) . After I refused to pay $2500 above sticker value on a truck I ordered and waited months for they did remove that cost. They then refused to not install $2700 worth of dealer options I had no desire for. The point of custom ordering is to add things I want, not put items on I don't want. I was informed that's how they make money, wow. They then told me they were not selling me the custom truck I ordered because I declined their items. Really? Bottom line is that none of this was mentioned or written on the order agreement I signed and deposited $1000 on. What horrible predatory business practices. I wait months for a custom order and they try to handcuff me with almost $6000 of extra cost. I called GM to file a complaint and the customer service agent was flabbergasted. I was informed they would escalate my complaint. I don't expect any resolution but I had to share my bad experience. I did follow up with 3 different dealers when I got home to check if I went to their lot for a Silverado 2500 could I expect a market markup or thousands of dollars worth of dealer added options I didn't want. I was told no. The next day I got exactly what I wanted plus extra items I wasn't originally going to pay for, but like having and for less from Feldman Chevrolet. I purposely went to Victory originally because they were a small town dealer. So sorry that I did after my experience.
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July 2022 by Diane F.
Had routine oil change maintenance today. Waited less than 30 mins. for my vehicle to be completed. Everyone was pleasant & in great humor! Good experience for sure!
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March 2022 by Matthew R.
My wife took her Traverse in because she had a tire leak. She got a quick appointment and the tire is covered by the service plan I was forced to buy when I purchased the suv. They finished and returned her keys but when she could hear the tire leaking worse the techs treated her like she's just a stupid girl. She pointed out the noise and showed the tire had already lost pressure of a few pounds. She was told she had to drive to warm up the tire that had just been filled to 35 but sitting at 32 already. She drove home, had me listen and I could hear the tire leaking before I walked to that side of the car. We brought the car back immediately and the pressure was down to 29 and we only live 10 miles away. The guy at the service area got annoyed she came back but took it serious this time because she brought me. Great job dismissing the stupid girl.
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April 2021 by Jessica I.
A few months ago I took my truck to the dealership where I purchased it for routine maintenance. I had about 100k miles on it so I had all the fluids flushed and changed. At the time they told me they couldn't do the brake fluid change because the bleeders were rusted and I needed new calipers (and other stuff). Spoke with the Service Advisor Charlie at Victory and took the truck there to be looked at. Charlie was honest and up front. Not only was there no rust but I didn't need any of the stuff the other dealership tried to sell me. Victory also found that I had an oil leak that my oil change place failed to mention the day before. Charlie took the time to explain what needed to be done and the cost involved. They took good care of me. The repairs were completed in a timely manner and they had it done when they said they would. The repairs even came in under the price they quoted me, as the quote was "worst case scenario". Best service I've ever received. Charlie and team were great!!! They will definitely have my business going forward.
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March 2021 by Debbie L.
This dealership is great. Whenever I take my Tahoe for service they are quick and don't ever try to push me to buy or order anything I don't need. The mechanics and employees are all nice and very professional. I recommend this dealer for your car purchase or car service. You will not be disappointed. Thank you to all the employees. We appreciate your great customer service.
