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January 2024 by Mark Macro
Fardad was great.
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January 2024 by Abigail Heath
As people always say, I’d give a 0 if I could. STEAR CLEAR! Andrew at this store is an absolute slimeball. Went in to add me to my fiancé’s existing phone plan. He told us we could get new phones for next to nothing, we said we didn’t need them. He kept egging us on saying it was a one time promotion for adding me to the line and that there was no catch. We finally hesitantly agreed after asking more questions and paid the little charge there was. Two weeks later, we got a bill for almost $400. We promptly went into the store to see him while he trashed Verizon and said “corporate has been doing this lately to people” and adding charges to their bills. I wasn’t happy and inquired if he did this and earned commission and he said, “No, i’m not one of THOSE sleazy salesman. I’m a straight shooter and that’s why everyone at this store comes to me. Just trust me, I’ll take care of you.” He said he’d reach out and try to get us credits for the bill which had us on higher phone plans, phone protection insurance, added taxes/fees, etc. He said he was going to ask for $200 worth because we deserved it and would make us whole again with what we had to pay already. He kept texting us over a 8-week period saying he was going to have an answer that day, but then we never heard anything. He finally just started ignoring our texts. I called corporate myself and they were absolutely DISGUSTED! First off, they said they have no record that Andrew was trying to fix/request anything or that he ever even contacted them. She said if he had called them, they could’ve had it fixed in a day. They discounted our plans, fixed our botched account, and reimbursed us for the extra payments we paid. They also made us aware that what Andrew told us would be our monthly bill, was actually wrong. It was going to be about $80 higher. They also informed me that Andrew 100% earned a commission by manually adding us to higher phone plans than needed, adding protection to our phones, selling us the new phones, etc. The supervisor I spoke to requested I file an official complaint with the BBB, which I will be doing promptly. Do not trust this SCUMBAG. Other people who work at the store are nice and the Corporate Verizon woman I spoke to was incredible, but that is not worth falling victim to what we’ve been dealing with. Drive the extra distance to go to a different Verizon store.
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December 2023 by Christin Bracken
Andrew is an Android wizard. Very helpful.
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November 2023 by Nick Leach
Thank you for helping me out with getting a new phone! These guys nailed it! If you’re interested in getting a new phone they made it very easy and simple! Very nice and respectful employees thanks again for helping me out!
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November 2023 by Jill Silverman
Michael was very polite and helpful. I am happy with the service he provided. The store needs to have a larger selection of cases for Samsung products.
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October 2023 by Colton Ehn
Andrew was a huge help! Thank you for your time and patience! You’re a top notch employee and deserve a raise!
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October 2023 by Laurie Townsend
I had a wonderful experience for the second time with “Cal” (at the Milford, MI Verizon store). She is so knowledgeable, professional & fun! Go see Cal for your next cell phone purchase, you will NOT be disappointed!!
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September 2023 by Stacy Metcalf
I had a very complicated issue with my account and new phone. Andrew was amazing! He was proactive and thoughtful in his problem-solving. It was clear that he knows what he is doing and values his customers. He definitely won a long-term customer with me!
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September 2023 by Marcus DiGiorgio
I had a great experience at this Verizon store. The staff was very helpful and knowledgeable and I was helped very quickly.
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September 2023 by Crystal Hopper
Andrew at the Milford store is the best! Honest and very helpful! Highly recommend!!
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September 2023 by Colleen M
Always a wait, only one guy working. He shut my phone off by accident after we went in and ordered our new phones. We noticed when we got home. New phones were coming in a week, so my husband had to call our old provider and spend an hour on the phone fixing the mistake. Then, our phones came in late so we were not given the new customer $25 per line family plan any more even though when we signed up it was still going. So now we're paying $40 per line and we wish we hadn't switched providers.If you come here, double check everything and advocate for yourself.
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July 2023 by Marcheta Roth
Friendly, professional service. He answered questions and was knowledgeable about products.
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June 2023 by Bob Savage
Angela was the very best rep I had ever dealt with and that includes at Apple Stores
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May 2023 by Peaches 22
when you go into the store they usually have heavy metal music blasting. It is difficult to hold a conversation and discuss details of plans when the music is that loud. I will be going to a different store. i also asked about cost of getting a new phone and the employee did not bother to listen to me and quoted me a trade in cost. i did not put forth that i was trading in a phone. I needed a NEW phone to be added to the plan. Customer focus not great. Very loud music is VERY distracting, but hey..don't want to get in the way of the employees enjoying their music. I have observed this on several occasions with the music blasting. not going back. Its complicated enough to figure out plans and get help. no thanks
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May 2023 by Stephanie Prine
We have visited this store several times. All the employees are so helpful, especially Andrew. He goes above and beyond, and we greatly appreciate all his efforts and patience.
