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March 2024 by David Smith
Have always enjoyed great customer service and the product has always been delivered as promised. Keep up the good work!
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February 2024 by Lynette Johnson
I haven't had heat for around three weeks because I just simply couldn't afford to fill my tank. I was given some state help to get it filled. I called yesterday and made an appointment to get it filled and they said anywhere from today until February 8th. The lady at Ferrell Gas knew the situation I was in and they showed up today with my fuel. I just want to say thank you, it feels good to know they really do care about their customers.
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January 2023 by John Bunnell
Customer service is terrible, was looking to buy a home in Millington mi. I didn't have the the address on me at the time of the phone call so they couldn't give me a price for propane. They said it would be between 2.15 and 2.45. Doesn't everybody in Millington pay the same price for propane? I called Hamilton propane and no problems at all, they charge everybody the same price.
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October 2022 by Sherry Moore
I appreciated the gentleman that came to our home. He went over and above with getting our furnace running in the barn and giving me advice on how to best get our old tanks picked up from the previous vendor. Very professional and kind.
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February 2022 by Danielle Mauter
Had terrible customer service since Ferrel switched to an 888 phone number and big corporate approach. Most recently, we didn’t realize how low our tank had gotten and ran out of propane in a Michigan winter leaving us with no furnace. Called and was told there was no expedited service options even for an emergency increased fee which we would have happily paid. The soonest they could guarantee delivery was 10 days. So we found a locally owned business who brought a new tank out and a partial fill the same day with much better service. Then I had to call Ferrell twice, be put on hold, get disconnected, call again and ask a bunch of questions just to cancel a fill and get a refund and still was never offered any other options.
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February 2022 by Elizabeth Loveliest
Seriously! This place was a nightmare to deal with. I can’t believe we paid 300$ thru Caro Rental from what Ferrell was charging us $678 for! They would leave us without propane for days and days and were so rude on the phone. Horrible, horrible, horrible experience.
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August 2021 by Drew Fischer
Audrey was great
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December 2018 by Pat Hazard
Very professional and fast delivery service!
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January 2018 by Lisa N Ron Hubbard
Driver was very friendly ,Very Prompt Service !! Highly recommend !!
