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January 2023 by Jamie Dilworth
THE WORST. Made me a pair of reading glasses with one distance lens and one reading lens. Said I waited too long to tell them that they were wrong. Kept them in their office for a month without a call back and then mailed them to my home with a letter saying I wanted them that way. Never even offered to order the one lens it would take to fix them. Heck - I would even have paid for the lens! I have the MOST basic prescription- called Walmart and one lens to replace it is $15.Absolutely the worst place ever. Worst customer service and this is the second pair of glasses they have messed up. Wish I could give them negative stars.
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January 2023 by BcOneSeven
Great staff. Great service. Great people. They take good care of my mother, and I cannot possibly ask for more. Thank you!
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January 2023 by Gary Peterson
Amazing caring and competence. Staff and Doctor deserve more than 5 stars.lots of time spent with you.
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September 2022 by Jamie D.
HORRIBLE! Ordered my reading glasses with one reading lens and one distance lens. When I went back to the office with them they told me that I waited too long to tell them that they were wrong. They then kept my glasses in the office for almost a month with no call to me from the doctor despite the fact that I called numerous times. They then MAILED my glasses to my house with a letter saying that I WANTED my glasses that way which is a COMPLETE LIE! WOULD NEVER RECOMMEND THIS PLACE TO ANYONE.
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January 2022 by Miss Dawn
I honestly can't say enough about this business... My wait time was minimal, the place was very clean, and everyone was extremely helpful! Add to that that the whole group of women that work there including the Optometrist is quite simply phenomenal!!! The care, concern, thoughtfulness and love is apparent in EVERY SINGLE WOMAN that works there!! It is such a blessing to see so much kindness and people that work as a united team especially in such hard and trying times like what we have all been in the last two years!! I wish every business had what this amazing one does!! Kudos to all of the beautiful ladies there and thank you for just simply being you!!
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January 2022 by jessica taylor
Teresa is a wonderful doctor! She is takes her time with each patient and really listens to their concerns. She is very thorough and caring. All of her staff is very friendly and helpful. They have went out of their way to help my husband and I multiple times. I can not recommend them enough!
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January 2022 by Matthew Jones
I personally have not been here, I have taken my mother and their wait times are ridiculous for example I've been at this appointment now for about an hour and a half in my mom is still not seeing anybody and there's nobody here waiting to be seen. It is inexcusable to take this much time out of someone's day for an eye appointment! I would not recommend this location to anybody.
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January 2021 by Rebekah Williams
Great staff! They really care about their customers. Sometimes unorganized but that only happens during their seasons where they are understaffed. Great people!
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January 2021 by Lyssa Marie
Ordered a supply of contacts and they gave me two trials instead. They didnt call me once they came in, i had to call them. love the doctor to pieces but the office staff are horrendous.
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January 2021 by Carol Jaroniewski
Haven’t had glasses and they didn’t sell me glasses that fit properly!! Asked if they could be adjusted and was told the only way was to shave my nose down
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January 2021 by Danita Horcha
The worst customer service and professionalism I have ever encountered! I would never recommend this business to anyone. I wish I would have turned around and walked out the moment I walked in. Horrible horrible experience!
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January 2021 by sharon oglesby
Office staff is terrible! I waited four to six weeks for an appointment to be called to tell me I couldn't come in because my McLaren Health Plan couldn't be verified until 9 and my appointment was at 8:30. She stated that they couldn't call if they were busy. Out of all the staff in that office not one person could call to verify my insurance? Very unprofessional staff love the doctor but the staff obviously doesn't know what's going on. I have diplopia in my left eye and it really bothers me when my prescription gets weak so I was really looking forward to this appointment so I could get a new prescription and order glasses online but obviously they've never had this problem so the staff does not care I will not be back although I love Teresa I will never go back to this office very poor office staff !
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January 2021 by Victoria Pless
I would give Dr Decker 5 stars but the office staff is horrid. It takes forever to get in and out. They seem very disorganized, the selection of frames in my insurance group is minimal and the front desk staff is forever changing.
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January 2020 by Naomi I Toombs
I had them send in my glasses to get tinted almost two weeks ago and still haven't heard anything from them.
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January 2020 by John Buterbaugh
Solid 3 1/2 StarsWould be 4 but in my opinion it took a little too long, 1 1/2 hours .
