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February 2024 by Brian Merkle
Always thankful for the Firestone team for the great care and excellent work they provide
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February 2024 by John Christopher
This is a great shop, fair priced and hard working. I recommend them to everyone I know, because I know they will get the job done!
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February 2024 by Michelle Buckner
Brought our truck in in August 2023, we had a vibration issue, told us it was the struts, paid over 1000 bucks and as soon as I pulled out of the driveway the vibration was still there! Went back in and talked to Cameron, he has no clue what to do, said that’s what the mechanic found was the problem. Brought it back in and they checked it out again and said everything was good, it was the tires from the worn struts and after we drove it for a bit it would be gone. We put over a 1000 miles on it and the vibration was still there, took it back and talked with Jon, he said they went over everything again and that it was solid under there and that we were fine. Assured me that there was no problem, just needed the tires to work the grooves out from the struts. Continued having the issue so I took it back again! Jon assured me everything was okay, I told him we were planning a trip to TN and that I needed this truck in top shop, he said they put it back up on the hoist and nobody found anything wrong, 6 months later and having it there 4-5 times we took it to Belle Tire, they did the same thing that Firestone did and said the vibration was coming from the backend but that they didn’t work on backends. Made an appointment with the Ford dealer and within 3 hours they determined it was a rear wheel bearing! After they fixed it, I have no vibration! I’m so frustrated with the service at Firestone, first of all reassuring me that everything was fine and that the tires just needed to work the grooves out, (these were newer tires too) we drove up north numerous times, went to TN, went over to Grand Rapids area twice so we really put the miles on and still had the vibration, I’m thankful that with all the traveling that nothing happened and left us stranded somewhere but I’ll never go back to Firestone, years ago you could take your vehicle to the shop, get the problem resolved and that was the end of it, now you have to take your vehicle a couple times to get it fixed appropriately, in this case 6 months later and they couldn’t figure out that it was a wheel bearing in the rear, or that the vibration was coming from the rear. Shame on them because as soon as it’s put up on a hoist 2 other shops noticed where/what the issue was, and Firestone said they did the same thing and didn’t notice or hear anything. I’m done with these guys and will never go back!
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February 2024 by Tamara Bomia
Had my car back to me in same day. Were honest
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January 2024 by John White
Guy was really nice and helped me out
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January 2024 by Bobbie Sue
Was very friendly and had car in and problem figured out in time frame promised. Was very thorough and explained problem. Had them fix problem then had it fixed fast and not over priced.
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January 2024 by Jennifer Hunt
The guys that work at the Monroe location are fantastic! They are professional and straight to the point. They do what they say and with a smile. I will be back and refer my friends!
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January 2024 by Brandon S
Cameron does not know how to answer the phone. I’m pretty lenient when it comes to customer service because I used to work in retail, but I called about a simple tire warranty, and he was extremely rude. Considering the customer base is the layman who doesn’t know much about cars and tires, you’d think Firestone would have employees who are good at explaining things. Also, in general, I know they’ve been untruthful in the past about repairs, warranties, etc. Good place to avoid.
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January 2024 by Derrill McAlister
Good people doing good work.
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January 2024 by Abraham Ortiz
Quick and courteous service. They told me I was just low on break fluid which they topped off at no charge instead of telling me I need new breaks.
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January 2024 by OurStore11 Business Account
I got new tiresThe manager on shift was super helpful and seemed very knowledgeable about the questions I was asking him about my car that had nothing to do with my tires. I wish I could remember his name.
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January 2024 by Kandace Randle
They made the whole process of getting my tire replace under warranty easy.
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January 2024 by Israel Kohn
They couldn’t do a simple flat tire fix on a warrantied tire when I came in at 2pm they said I’d have to schedule it in a few days. They aired it up but with the extreme weather conditions it’s not very safe.
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December 2023 by Floyd Barnard
They where to busy for us to stop here and not good reviews. We went somewhere else and iam glad we did.
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December 2023 by Chris Fuher
Excellent customer service.
