-
February 2024 by pat benore
Luke came out and fixed my flat tire at home in 20 minutes, he was well spoken with clear English and a very nice young man!
-
February 2024 by Bryan Roberts
Cant speak for all the associates but April is unprofessional. Called AAA for a tow they say okay driver will be there in 30 45 mins 2hrs later still no tow. After waiting over an hour get a call from April to only tell me the called which is why I was not picked up uhh that was the only call received by them..if need to use STAY AWAY you have been warned!!!
-
February 2024 by Sara Scharf
The best local towing service. So friendly and they really care. I trust them with my trucks & I love the staff
-
February 2024 by Jazmine William
Lady answering phone very rude and hung up on me mid sentence. Disgusting! Took over two hours for tow to arrive while car in unsafe place.
-
February 2024 by brandon arnold
April is the worst thing about this company. High prices and she doesn’t know how to run this place. Would rather eat glass then speak to her again.
-
January 2024 by Anthony Scorziello
Absolutely horrible company to deal with. Some of the rudest people I have ever spoken to. They should be ashamed of themselves for dealing with customers in that way. Will be requesting AAA choose another company from here on out.
-
January 2024 by DoeBoy Jr
Got my car out of the ditch and to my house (40 minutes away) in a good amount of time and the driver was really nice, thank you guys!
-
January 2024 by Samuel Lindhorst
Called at a time I thought they wouldn't be busy, they showed up in 5 minutes. First repair place was too booked up to get me out in time for a drs appt, they took me to a 2nd place at no cost and I made my appt.
-
January 2024 by RAYMONE GOLLMAN
Lady on the phone is rude,I hung up,I'll find another company with that attitude
-
December 2023 by Melody B.
I will give them a 3 star, only because once the tow truck driver arrived, he was polite, respectful and got right to work. HOWEVER....the dispatch woman was beyond rude. She also canceled my tow TWICE, stranding me and my 3 daughters on the side of the road south of Detroit at 1AM. The first time, she argued with me on what my AAA covered (I have the Plus, which covers up to 100mi, she insisted I only had basic and was telling me I would have to pay $160 to have it towed to my mechanic 28 miles away) and told me to call AAA to have them figure it out. Which, I did. However, they canceled AGAIN, apparently, stating they couldn't help me. And they never bothered to call me and tell me. I had to call AAA after over an hour of waiting for them to find out. Thankfully, AAA FINALLY got them to come out, but for over 2hrs, there were 4 women stuck on the side of the road outside Detroit in the middle of the night. April needs to find a better way of speaking to customers, but the man who towed my car was a sweetheart.
-
November 2023 by Lea Baker
Charity was bad a**. Got my keys out and towed to mechanic asap!!! Shes awesome! Great service and price!! Thank you Jim's Towing. Job well done!!!
-
November 2023 by Kassem Elsibai
I been doing tow for 8 years. These people are a scam. They will make sure customers car is held until they end up owning it so they can auction it off or so they customer can pay more storage. Typical impound scam. I own my own tow truck company tried to get a customers car out twice there they give you hell just so you don’t want to do it anymore lol SCAM SCAM BE AWARE
-
November 2023 by engelbert nwana
The staff are unprofessional, they don’t know what an insurance card looks like, they told me insurance card is supposed to be a small card.Secondly their boss is mean, rude and so disrespectful omg. He will not let me go get my license registration inside my car in his keeping which he needed. I pray God never to have anything to do with this place. I think hell is better than this place.
-
November 2023 by Ms Dee Clemons
I would never use this tow company even if I was broke down in front of their building. Two women who work there who answer the phone and even in person are very rude, talk to you in a very demanding, derogatory way. It's nothing God like about them. They have the nerve to have spiritual quotes hanging up and have the nerve to tell you have a blessed day after they talk very unprofessional to you and act like you are beneath them. Not to mention, I had other people tell me that they had the same treatment over the phone with them as well. Even the lady at the bank said she have issues with them as well. This was my first encounter and will definitely be my last. And for people who doubt what I'm saying, believe what you want, I also recorded conversations we had for proof. I don't have any reason to lie. Also, they picked my car up at 10am called 30 minutes later to see how much the fee was to get it out and they told me $576 today and $37 every day it stays on the property. I've never had a tow company charge that much for a car being towed and been on their yard for 30 minutes. I mean, I know it's inflation, but it doesn't sound right to me and nobody else I told this to. The owner needs to address these concerns with their staff because this is not a way to run a business.
-
September 2023 by Devan McDaniels
Tire blew out yesterday, called Progressive Roadside Assistance and ended up waiting 3 hours just to have them take my money and never send a tow truck.Called AAA this morning, had a tow set up and Jim's Towing was there within an hour. Amazing and prompt service! I would give them more stars if I could!Service: Car towing
