Mobile Phone Accessories in Monroe, MI

“My husband and I have a family plan with multiple lines. My mother decided that, to save money, she would get on our family plan as well. Which should have been easy-peasy and Cora sold me the phone with the promise that we could port my mother's number to it.DANGER! STRAIGHT TALK HATES THIS! I know, it's the law, etc etc etc. But since Straight Talk became a Verizon property, something has changed. MUCH FRUSTRATION. 10 calls to the various AT&T customer service numbers. It was always a circle of "no ma'am you have to go to this other department" and there were multiple times they hung up on me.I was ready to hire all those homeless people who hang out near stores begging, to start a picket line. Moe did some magic and got it to "pending" status, despite multiple frustrations with the customer service reps. But... 3 hours later... AT&T and Straight Talk said they don't want to share the playground, and it failed.So after a measly 2 hours work, I was heading BACK to the store again... and this time... Moe and Cora tag-teamed the problem, calling multiple departments from different phones, and stayed an hour late just to make sure I was going to leave with my account still under the AT&T umbrella rather than ditching all the lines and going to police radios/walkie-talkies/full-crazy-prepper-style communications mode. They saw me at my worst, frustrated with computer technology that wasn't playing along, and they still gave 100%.If you have a Straight Talk number (with a phone you did not buy from them), just come to the Monroe store. They've got experience, now!”

“I have to say that I have never experienced a cricket employee as knowledgeable as Caleb Arnette! I was having a problem with our phones. I called cricket customer service and couldn't get it resolved. I called this Monroe location and the gentleman said "come in and I'll see if I can help you". When I explained to him our situation he understood completely why I was frustrating and was able to make the correction. I have experienced cell phone stores before where you felt like you were being held hostage to get what you needed accomplished. It definitely wasn't that way in this store. I witnessed him waiting on a customer before us and how polite and courteous and helpful he was to her also. Please don't hesitate to come into this store when you need help with your phone or you would like to purchase a new phone. Thank you again, Caleb for resolving this for us!”